Part-Time Control Room Operator – CCTV & Access Center

Wilson Group; Bay of Plenty; On-site; NZD 38,000 - 54,000; Part time

Benefits offered by this job

Perks program with discounts on retail

Job summary

FIRST Security in Rotorua is seeking a Part-time Communications Centre Operator (16 hours per week) to monitor CCTV and security systems, coordinate responses, and support field teams in real time. The role is office-based in a fast-paced control room environment.

You will handle incident reporting, incident logs, and access management with a focus on clear communication and calm decision-making. Prior control room or call centre experience is valued; COA can be arranged, NZ residency or valid

Qualifications

• Strong written and verbal communication skills.
• High level of computer literacy and attention to detail.
• Ability to multitask and stay calm under pressure.
• People-focused, solution-driven mindset.
• Ability to operate in a 24/7 rotating roster.
• Familiarity with CCTV or access control systems is advantageous.

Responsibilities

• Monitor live CCTV feeds and security systems across multiple sites.
• Receive and triage system alerts and take appropriate action.
• Respond to calls from site users and verify access requests.
• Remotely manage gate and access systems where appropriate.
• Dispatch security patrols and emergency services when required.
• Maintain accurate incident logs and shift reporting.
• Manage user access credentials across multiple platforms.

Skills

Communication

Attention to detail

Multi-tasking

Calm under pressure

People-focused mindset

Teamwork

Tools

NX Witness

Gallagher Command Centre

Milestone

Job description

FIRST Security in Rotorua is seeking a Part-time Communications Centre Operator (16 hours per week) to monitor CCTV and security systems, coordinate responses, and support field teams in real time. The role is office-based in a fast-paced control room environment.

You will handle incident reporting, incident logs, and access management with a focus on clear communication and calm decision-making. Prior control room or call centre experience is valued; COA can be arranged, NZ residency or valid