Configuration Specialist

Westpac New Zealand; New Zealand; On-site; NZD 70,000 - 110,000; Full time

Job summary

Westpac New Zealand is seeking a Configuration Specialist on a fixed-term contract up to 12 months. You will maintain the CMDB and ensure data accuracy to support ITOM, Service Mapping and Discovery within the Service Visibility Squad.

You’ll handle day-to-day CMDB administration, update CI and service information, investigate data quality, fulfill service requests and perform regular health checks to keep technology services reliable and visible.

Qualifications

• At least one year’s experience in a Service Management role, such as Technical Change Management, Problem Management or Service Desk; an Engineering role involving Service Management processes; or a Project Administration or Project Coordination role.
• Experience working in a large or complex enterprise environment.

Responsibilities

• Maintenance and administration of the CMDB, ensuring accurate, current and reliable information.
• Update configuration items (CI) and service information; investigate data quality issues.
• Fulfill service requests and complete regular health checks to keep IT services reliable and visible.

Skills

Service Management

ITIL

Agile methodologies

Customer service

Tools

ServiceNow

CMDB

Job description

Mō te tūranga | About the Role

This is a fixed term contract up to 12 months.

As the Configuration Specialist, you are responsible for maintaining accurate, current and reliable information in the Configuration Management Database (CMDB), ensuring it remains fit for operational use.

You will be working within the Service Visibility Squad, this role helps maintain ServiceNow’s IT Operations Management (ITOM), CMDB, Service Mapping and Discovery capabilities. Together, these provide end-to-end visibility of technology services, environments and their interdependencies, enabling teams to identify and resolve issues earlier, reduce operational risk, minimise unplanned disruption and make better-informed decisions.

The role delivers day-to-day CMDB administration and maintenance, including updating configuration item (CI) and service information, investigating data quality issues, fulfilling service requests and completing regular health checks.

Nā tāu rourou | What will you bring?

• At least one year’s experience in a Service Management role, such as Technical Change Management, Problem Management or Service Desk; an Engineering role involving Service Management processes; or a Project Administration or Project Coordination role.
• Experience working in a large or complex enterprise environment.
  

Desirable Skills:

• Experienceusing ServiceNow
• ExperienceinITIL and Configuration Managementor Asset Management
• Experience of agile methodologies and best practice

Personal attributes

• Thrives ondelivering great customer experiences
• Enjoys working as part of afast-paced multi-tasking team
• Builds effective relationshipsand assimilates information quickly
• Self-Leadermanages to high quality and time
• Driven to deliverproven ability to deliver the best possible results for the organisation;
  and shows determination, resourcefulness, and a sense of purpose in achieving this
• Abilitytowrite concise and easy to understand documentation
• Working as part of acohesive squadandwillingnesstocross skill

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodivergent, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close:

10 November 2026