Configuration Specialist

Westpac New Zealand Limited; Auckland; On-site; NZD 70,000 - 95,000; Full time

Job summary

Westpac New Zealand Limited is seeking a Configuration Specialist on a fixed-term basis up to 12 months to maintain the CMDB in ITOM services. You will update CI and service information, run health checks and respond to data-requests within ServiceNow in a fast-paced squad.

Experience in service management and ITIL, plus familiarity with ServiceNow and CMDB best practices, is essential. The role focuses on accuracy, reliability and smooth interdependencies across environments.

Qualifications

• At least 1 year in a Service Management role or similar.
• Experience in large or complex enterprise environments.
• Familiarity with CMDB, ITOM and ServiceNow processes.

Responsibilities

• Maintain CMDB accuracy and health checks.
• Update CI and service information; process service requests.
• Investigate data quality issues and improve data integrity.

Skills

Service Management

ITIL

Agile

Documentation

Tools

ServiceNow

Job description

Configuration Specialist# Careers## Configuration SpecialistApply: Westpac on Takutai Square: Full time: Posted Today: End Date: November 11, 2026 (12 days left to apply): JR108124**Mō te tūranga | About the Role** **This is a fixed term contract up to 12 months.** As the Configuration Specialist, you are responsible for maintaining accurate, current and reliable information in the Configuration Management Database (CMDB), ensuring it remains fit for operational use.You will be working within the Service Visibility Squad, this role helps maintain ServiceNow’s IT Operations Management (ITOM), CMDB, Service Mapping and Discovery capabilities. Together, these provide end-to-end visibility of technology services, environments and their interdependencies, enabling teams to identify and resolve issues earlier, reduce operational risk, minimise unplanned disruption and make better-informed decisions.The role delivers day-to-day CMDB administration and maintenance, including updating configuration item (CI) and service information, investigating data quality issues, fulfilling service requests and completing regular health checks. **Nā tāu rourou | What will you bring?** * At least one year’s experience in a Service Management role, such as Technical Change Management, Problem Management or Service Desk; an Engineering role involving Service Management processes; or a Project Administration or Project Coordination role.* Experience working in a large or complex enterprise environment.Desirable Skills:* Experience using ServiceNow* Experience in ITIL and Configuration Management or Asset Management* Experience of agile methodologies and best practice Personal attributes* Thrives on delivering great customer experiences* Enjoys working as part of a fast-paced multi-tasking team* Builds effective relationships and assimilates information quickly* Self-Leader manages to high quality and time* Driven to deliver proven ability to deliver the best possible results for the organisation; and shows determination, resourcefulness, and a sense of purpose in achieving this* Ability to write concise and easy to understand documentation* Working as part of a cohesive squad and willingness to cross skill **Ko mātou tēnei | Our Organisation** At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you! **Tono mai ināianei! | Apply Now!**Apply today with your CV and Cover Letter. The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodivergent, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. **Mahi tahi tātou, kaha ake tātou | Together Greater** **Applications close:**10 November 2026