Clinical Operations Coordinator

The University of Auckland; Auckland; On-site; NZD 64,000 - 74,000; Full time

Benefits offered by this job

Flexible working hours

Five weeks’ annual leave

Staff parking discounts

Superannuation

Job summary

The University of Auckland is seeking a Clinical Operations Coordinator to ensure the smooth running of the Clinical Research Centre and associated clinics. This front-desk role demands organisation, proactive coordination, and strong communication across multi-stakeholder groups.

You will coordinate clinics, manage facilities, train staff on the Patient Management System, and support onboarding while maintaining safety and compliance.

Qualifications

• Relevant tertiary qualification or equivalent experience.
• At least 5 years’ experience in an administrative or coordination role within a large, complex environment.
• Strong IT skills, including advanced Microsoft Office.
• Exceptional customer service and stakeholder engagement skills.

Responsibilities

• Coordinate clinic operations, room bookings, and exam logistics (e.g., OSCEs and OSCAs).
• Manage facilities, equipment servicing, linen, waste disposal, and clinical supplies.
• Provide training and support for Patient Management Systems (PMS).
• Deliver exemplary front-of-house service to clients, students, and staff.
• Support onboarding, induction, and access for staff and students.
• Ensure compliance with health and safety protocols and emergency procedures.
• Assist with financial administration, reporting, and marketing communications.

Skills

Organisational skills

Communication

Problem-solving

Customer service

Stakeholder engagement

Education

Relevant tertiary qualification

Tools

Microsoft Office Suite

PMS (Patient Management System)

Job description

The University of AucklandThe University of Auckland is New Zealand’s pre-eminent research-led University. Established in 1883, it is an international centre of learning and academic excellence. With just over 5,200 staff and more than...

Are you highly organised, proactive, and passionate about supporting clinical teaching and research? We’re seeking a Clinical Operations Coordinatorto play a pivotal role in ensuring the smooth running of our Clinical Research Centre (CRC) and specialised clinics, including Optometry, Audiology, Nutrition & Dietetics, Speech-Language Therapy Clinic.

As the Clinical Operations Coordinator, you will play a pivotal role in supporting teaching, research, and clinical activities. You’ll be the go-to person for operational coordination, facilities management, and administrative support across our clinical spaces. This is a dynamic role that requires strong communication, multitasking, and problem-solving skills. This is a front facing role where will be located on our busy CRC front desk.

Key accountabilities include:

• Coordinate clinic operations, room bookings, and exam logistics (e.g., OSCEs and OSCAs).
• Manage facilities, equipment servicing, linen, waste disposal, and clinical supplies.
• Provide training and support for Patient Management Systems (PMS).
• Deliver exceptional front-of-house service to clients, students, and staff.
• Support onboarding, induction, and access for staff and students.
• Ensure compliance with health and safety protocols and emergency procedures.
• Assist with financial administration, reporting, and marketing communications.

This is a fulltime (37.5 hours per week) permanent role.

The salary range is between $63,600 - $74,000 based on experience and qualifications.

You’ll bring strong organisational and problem-solving skills, excellent communication, and the ability to thrive in a fast-paced, multi-stakeholder environment

• Relevant tertiary qualification or equivalent experience.
• At least 5 years’ experience in an administrative or coordination role within a large, complex environment.
• Strong IT skills, including advanced Microsoft Office.
• Exceptional customer service and stakeholder engagement skills.

Preferred:

• Experience in clinical, tertiary, or healthcare settings.
• Familiarity with patient management systems and facilities coordination
• Ability to work collaboratively across diverse teams and stakeholders
• Knowledge of facilities management and health & safety processes
• Ability to balance a business approach within a clinical and academic setting

Ngā āhuatanga kei a mātou | What we offer
The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities.

The University is committed to providing an excellent working environment through:

• Flexible employment practices (including working from home, flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks’ annual leave

In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services.