Assessment Coordinator

The University of Auckland; Auckland; On-site; NZD 56,400 - 61,000; Full time

Benefits offered by this job

Flexible working from home

Company superannuation

Five weeks' annual leave

Career development programmes

Discounted car parking

Parental leave allowance

Childcare

Job summary

The University of Auckland invites applications for four highly organised Assessment Coordinators to support examination delivery for students. These full-time, permanent roles require exceptional customer service, strong attention to detail, and the ability to work under pressure during peak assessment periods.

The position offers a competitive salary range and a range of flexible benefits, including professional development opportunities and generous leave.

Qualifications

• High level of oral and written communication.
• Ability to manage high volumes and prioritise effectively.
• Experience providing excellent customer service to diverse groups.
• Proficiency with multiple systems, spreadsheets, and internet applications.

Responsibilities

• Coordinate support processes for students sitting end-of-semester examinations.
• Provide expert advice to staff and oversee end-to-end examination processes.
• Process examination results and liaise with internal service divisions.
• Work with students and staff to ensure a seamless exam experience.

Skills

Oral and written communication

Time management & prioritisation

Customer service excellence

Tools

Spreadsheets

Internet applications

Multiple systems

Job description

The University of AucklandThe University of Auckland is New Zealand’s pre-eminent research-led University. Established in 1883, it is an international centre of learning and academic excellence. With just over 5,200 staff and more than...

We have an exciting opportunity for four organised coordinators to play an integral role in the delivery of examinations for University of Auckland students. The Assessment Coordinator position coordinates support processes for students sitting end of semester examinations, provides expert advice to staff, processes results and oversees end-to-end examination processes.

Working closely with students, academic and professional staff members and internal service divisions, this role requires a high level of customer service, organisation and attention to detail to ensure a seamless student experience during a particularly stressful part of the student journey.

The roles are full-time, 37.5 hours per week, permanent. The salary range is$56,400 -$61,000per annum, depending on experience and qualifications.

As Assessment Coordinators, you will be highly organised, capable of juggling multiple responsibilities, and able to prioritise tasks. Great attention to detail and the ability to work well under pressure are a must, alongside having a student-centric ethos. You will be coordinating high volumes of work for a number of different stakeholders and need to be comfortable working both independently and collaboratively with others to deliver exceptional service for our students. You will need to have a resilient personality, keeping in mind the student journey and customer service focus of the role.

• High level of oral and written communication skills
• Demonstrable ability managing high volumes and ability to prioritise effectively
• Experience providing excellent customer service to diverse groups
• Highly proficient using multiple systems, spreadsheets and internet applications

The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities.

The University is committed to providing an excellent working environment through:

• Flexible employment practices (including working from home, flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks’ annual leave

In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services.