Clinical Operations Coordinator

Theuniversityofauckland; Auckland; On-site; NZD 64,000 - 74,000; Full time

Benefits offered by this job

Flexible work practices

Company superannuation up to 6.75%

Five weeks' annual leave

Career development programmes

Discounted car parking

Parental leave allowance

Childcare support

Job summary

The University of Auckland is seeking a Clinical Operations Coordinator to ensure the smooth running of the Clinical Research Centre and specialised clinics. This front‑facing role at the CRC desk involves coordinating clinic logistics, facilities, and administrative tasks across multiple clinical spaces, with a focus on service excellence for staff, students, and clients.

You will support onboarding, health and safety, PMS training, and financial reporting, contributing to a dynamic,

Qualifications

• Relevant tertiary qualification or equivalent experience.
• At least 5 years' experience in an administrative or coordination role within a large, complex environment.
• Strong IT skills, including advanced Microsoft Office.
• Exceptional customer service and stakeholder engagement skills.

Responsibilities

• Coordinate clinic operations, room bookings, and exam logistics (e.g., OSCEs and OSCAs).
• Manage facilities, equipment servicing, linen, waste disposal, and clinical supplies.
• Provide training and support for Patient Management Systems (PMS).
• Deliver front‑of‑house service to clients, students, and staff.
• Support onboarding, induction, and access for staff and students.
• Ensure compliance with health and safety protocols and emergency procedures.
• Assist with financial administration, reporting, and marketing communications.

Skills

Organization

Communication

Customer service

Problem-solving

Education

Tertiary qualification or equivalent experience

Tools

PMS (Patient Management System)

Microsoft Office

Job description

Te Whiwhinga mahi | The opportunity

Are you highly organised, proactive, and passionate about supporting clinical teaching and research? We're seeking a Clinical Operations Coordinator to play a pivotal role in ensuring the smooth running of our Clinical Research Centre (CRC) and specialised clinics, including Optometry, Audiology, Nutrition & Dietetics, Speech-Language Therapy Clinic.

As the Clinical Operations Coordinator, you will play a pivotal role in supporting teaching, research, and clinical activities. You'll be the go-to person for operational coordination, facilities management, and administrative support across our clinical spaces. This is a dynamic role that requires strong communication, multitasking, and problem‑solving skills. This is a front facing role where will be located on our busy CRC front desk.

• Coordinate clinic operations, room bookings, and exam logistics (e.g., OSCEs and OSCAs).
• Manage facilities, equipment servicing, linen, waste disposal, and clinical supplies.
• Provide training and support for Patient Management Systems (PMS).
• Deliver exceptional front‑of‑house service to clients, students, and staff.
• Support onboarding, induction, and access for staff and students.
• Ensure compliance with health and safety protocols and emergency procedures.
• Assist with financial administration, reporting, and marketing communications.

This is a fulltime (37.5 hours per week) permanent role .

The salary range is between $63,600 - $74,000 based on experience and qualifications.

For more detailed information, please refer to the Position Description

He kōrero mōu | About you | Our ideal candidate

You’ll bring strong organisational and problem‑solving skills, excellent communication, and the ability to thrive in a fast‑paced, multi‑stakeholder environment

Essential:

• Relevant tertiary qualification or equivalent experience.
• At least 5 years' experience in an administrative or coordination role within a large, complex environment.
• Strong IT skills, including advanced Microsoft Office.
• Exceptional customer service and stakeholder engagement skills.

Preferred:

• Experience in clinical, tertiary, or healthcare settings.
• Familiarity with patient management systems and facilities coordination
• Ability to work collaboratively across diverse teams and stakeholders
• Knowledge of facilities management and health & safety processes
• Ability to balance a business approach within a clinical and academic setting

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand's leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world's most liveable cities.

• Flexible employment practices (including working from home, flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks' annual leave
• In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services.
• For more information, please visit Staff Benefits .

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpu iMVPFAFF + , people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz