Clinical Operations Coordinator | Flexible & Front Desk

The University of Auckland; Auckland; On-site; NZD 64,000 - 74,000; Full time

Benefits offered by this job

Flexible working hours

Five weeks’ annual leave

Staff parking discounts

Superannuation

Job summary

The University of Auckland is seeking a Clinical Operations Coordinator to ensure the smooth running of the Clinical Research Centre and associated clinics. This front-desk role demands organisation, proactive coordination, and strong communication across multi-stakeholder groups.

You will coordinate clinics, manage facilities, train staff on the Patient Management System, and support onboarding while maintaining safety and compliance.

Qualifications

• Relevant tertiary qualification or equivalent experience.
• At least 5 years’ experience in an administrative or coordination role within a large, complex environment.
• Strong IT skills, including advanced Microsoft Office.
• Exceptional customer service and stakeholder engagement skills.

Responsibilities

• Coordinate clinic operations, room bookings, and exam logistics (e.g., OSCEs and OSCAs).
• Manage facilities, equipment servicing, linen, waste disposal, and clinical supplies.
• Provide training and support for Patient Management Systems (PMS).
• Deliver exemplary front-of-house service to clients, students, and staff.
• Support onboarding, induction, and access for staff and students.
• Ensure compliance with health and safety protocols and emergency procedures.
• Assist with financial administration, reporting, and marketing communications.

Skills

Organisational skills

Communication

Problem-solving

Customer service

Stakeholder engagement

Education

Relevant tertiary qualification

Tools

Microsoft Office Suite

PMS (Patient Management System)

Job description

The University of Auckland is seeking a Clinical Operations Coordinator to ensure the smooth running of the Clinical Research Centre and associated clinics. This front-desk role demands organisation, proactive coordination, and strong communication across multi-stakeholder groups.

You will coordinate clinics, manage facilities, train staff on the Patient Management System, and support onboarding while maintaining safety and compliance.