Clinical Operations Coordinator

University of Auckland; Auckland; On-site; NZD 64,000 - 74,000; Full time

Benefits offered by this job

Flexible working arrangements

Five weeks’ annual leave

Career development programs

Discounted car parking

Job summary

The University of Auckland is seeking a Clinical Operations Coordinator to support the Clinical Research Centre (CRC) and multiple specialised clinics. You will coordinate clinic operations, bookings, and exam logistics, while ensuring smooth facilities management and timely supplies.

This full-time role requires excellent communication, organisational and problem-solving abilities to support teaching, research, and clinical activities across busy spaces.

Qualifications

• Relevant tertiary qualification or equivalent experience.
• At least 5 years’ experience in an administrative or coordination role within a large, complex environment.
• Strong IT skills, including advanced Microsoft Office.
• Exceptional customer service and stakeholder engagement skills.

Responsibilities

• Coordinate clinic operations, room bookings, and exam logistics (e.g., OSCEs and OSCAs).
• Manage facilities, equipment servicing, linen, waste disposal, and clinical supplies.
• Provide training and support for Patient Management Systems (PMS).
• Deliver exceptional front-of-house service to clients, students, and staff.
• Support onboarding, induction, and access for staff and students.
• Ensure compliance with health and safety protocols and emergency procedures.
• Assist with financial administration, reporting, and marketing communications.

Skills

Organisational skills

Communication skills

Customer service

Stakeholder engagement

Problem-solving

Education

Tertiary qualification or equivalent experience

Tools

Microsoft Office

Patient Management Systems (PMS)

Job description

Waipapa Taumata Rau| The University of Auckland

The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers.

The Faculty of Medical and Health Sciences is a diverse faculty with more than 10,000 students studying across six schools, led by world-leading researchers, teachers, and practising health professionals. Our Vision is to courageously lead and advance hauora across generations in Aotearoa. As such, we are committed to lead and advance the mana of Aotearoa as a global centre of Health learning, research, and innovation.

Job Description

Are you highly organised, proactive, and passionate about supporting clinical teaching and research? We’re seeking a Clinical Operations Coordinator to play a pivotal role in ensuring the smooth running of our Clinical Research Centre (CRC) and specialised clinics, including Optometry, Audiology, Nutrition & Dietetics, Speech-Language Therapy Clinic.

As the Clinical Operations Coordinator, you will play a pivotal role in supporting teaching, research, and clinical activities. You’ll be the go-to person for operational coordination, facilities management, and administrative support across our clinical spaces. This is a dynamic role that requires strong communication, multitasking, and problem-solving skills. This is a front facing role where will be located on our busy CRC front desk.

Key accountabilities include:

• Coordinate clinic operations, room bookings, and exam logistics (e.g., OSCEs and OSCAs).
• Manage facilities, equipment servicing, linen, waste disposal, and clinical supplies.
• Provide training and support for Patient Management Systems (PMS).
• Deliver exceptional front-of-house service to clients, students, and staff.
• Support onboarding, induction, and access for staff and students.
• Ensure compliance with health and safety protocols and emergency procedures.
• Assist with financial administration, reporting, and marketing communications.

This is a fulltime (37.5 hours per week) permanent role.

The salary range is between $63,600 - $74,000 based on experience and qualifications.

You’ll bring strong organisational and problem-solving skills, excellent communication, and the ability to thrive in a fast-paced, multi-stakeholder environment

• Relevant tertiary qualification or equivalent experience.
• At least 5 years’ experience in an administrative or coordination role within a large, complex environment.
• Strong IT skills, including advanced Microsoft Office.
• Exceptional customer service and stakeholder engagement skills.

Preferred:

• Experience in clinical, tertiary, or healthcare settings.
• Familiarity with patient management systems and facilities coordination
• Ability to work collaboratively across diverse teams and stakeholders
• Knowledge of facilities management and health & safety processes
• Ability to balance a business approach within a clinical and academic setting

Ngā āhuatanga kei a mātou | What we offer
The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities.

The University is committed to providing an excellent working environment through:

• Flexible employment practices (including working from home, flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks’ annual leave

In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services.

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Additional Information

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpu iMVPFAFF+ , people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz