Student Experience Coordinator

The University of Auckland; Auckland; On-site; NZD 56,000 - 62,000; Full time

Benefits offered by this job

Flexible work options

Company superannuation

Five weeks’ annual leave

Career development programs

Job summary

The University of Auckland is seeking two Student Experience Coordinators to join our busy Student Experience Centre. You will support prospective and current students, offering accurate information and friendly service across multiple channels.

You will engage with diverse student needs, working with specialist teams, and contributing to an excellent student journey. This full-time role is based at 49 Symonds Street, Auckland CBD.

Qualifications

• 2–3 years’ experience delivering high-quality customer service.
• 1–2 years’ experience in an outbound call centre environment.
• Experience supporting diverse client groups.
• Ability to develop subject matter expertise and provide accurate information.
• Strong relationship-building skills and cross-team collaboration.
• Comfort with navigating multiple digital systems and platforms.
• Excellent listening, communication, and problem-solving skills.

Responsibilities

• Provide high-quality advice and support across a wide range of student enquiries.
• Respond to enquiries via phone and email and connect students with specialist teams.
• Deliver responsive, accurate, and friendly service.
• Collaborate with colleagues to ensure the best possible student experience.

Skills

Customer service

Outbound call centre

Communication skills

Listening and empathy

Multi-system navigation

Relationship-building

Problem solving

Tools

CRM systems

Digital platforms

Job description

The University of AucklandThe University of Auckland is New Zealand’s pre-eminent research-led University. Established in 1883, it is an international centre of learning and academic excellence. With just over 5,200 staff and more than...

The Student Experience Centre is looking for two Student Experience Coordinators to join our busy and supportive team.

In this role, you will play an important part in supporting both prospective and current students as they explore their study options and navigate the University journey. You will provide high-quality advice and support across a wide range of enquiries, helping students access the information and services they need to succeed.

Students engage with our team through multiple channels, primarily phone and email, and you’ll be responsible for delivering responsive, accurate, and friendly support. You will also connect students with specialist teams across the University and collaborate closely with colleagues to ensure students receive the best possible experience.

This is a rewarding role for someone who enjoys helping people, solving problems, and making a meaningful impact on the student experience.

The role is based at 49 Symonds Street, Auckland CBD.

These are three full-time positions (37.5 hours per week):

The salary range is $56,400 – $62,000 per annum, depending on experience and qualifications.

Reporting to the Team Leader Recruitment and Retention, you will join a professional, friendly, and collaborative team that genuinely enjoys working together.

The Student Experience Centre team is passionate about delivering excellent service and supporting students at key moments in their university journey. We value teamwork, open communication, and the contributions each team member brings as we work together to exceed the expectations of the students we support.

You are a confident communicator who enjoys working with people and providing exceptional service. You bring strong listening skills, empathy, and the ability to explain complex information clearly.

You’re comfortable working in a fast-paced environment, managing multiple systems, and collaborating with colleagues across the organisation to find the best solutions for students.

• 2–3 years’ experience delivering high-quality customer service, including managing complex enquiries
• 1–2 years’ experience in an outbound call centre environment
• Experience working with and supporting a diverse range of clients or communities
• The ability to develop subject matter expertise and confidently provide accurate information
• Strong relationship-building skills and the ability to collaborate across teams
• Confidence navigating multiple digital systems and platforms
• Excellent listening, communication, and problem-solving skills

You will also demonstrate Kia Whakamana i te Tangata — acknowledging, maintaining, and restoring the mana and dignity of individuals, whānau, and communities in your interactions.

The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities.

The University is committed to providing an excellent working environment through the following:

• Flexible employment practices (including working from home and flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks' annual leave

In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services.

Applications must be submitted online by the closing date of 14/8/26 to be considered.