Clinic Assistant

Urocare by Dr Jay Lim; Gisborne; On-site; NZD 42,000 - 60,000; Full time

Benefits offered by this job

Fully funded upskilling

Job summary

Urocare by Dr Jay Lim in Gisborne, New Zealand, is seeking a Specialist Clinic Counter Assistant to support front office, administrative, and clinical duties. You will greet patients, manage appointments and billing, prep rooms, and assist with uroflowmetry procedures under supervision.

The role requires clinic experience, data-entry skills, and strong communication. Flexibility to work outside standard hours and a funded upskilling path are offered.

Qualifications

• Minimum GCE O-Level, N-Level, or healthcare support certificate.
• Prior experience in a specialist clinic preferred.
• Comfortable operating basic clinical equipment and data entry in clinic systems.
• Excellent written communication for WhatsApp interactions.
• Willingness to check messages outside standard hours.
• Strong attention to cleanliness and infection control.
• Open to fully funded upskilling courses.

Responsibilities

• Greet and check in patients, verify identity, and update medical records.
• Manage appointment slots, register new patients, and handle billing and insurance claims.
• Prep consultation rooms, ensuring cleanliness and stock.
• Operate uroflowmetry machine and guide patients through the procedure.
• Label and dispense medications under specialist supervision.
• Serve as primary contact via phone and WhatsApp for bookings and inquiries.
• Respond to patient WhatsApp inquiries after hours to manage urgent bookings.

Skills

Excellent written communication

Flexible after-hours messaging

Attention to cleanliness

Willingness to upskill

Education

GCE O-Level / N-Level or healthcare support certificate

Tools

Clinic management systems

Uroflowmeter

Job description

About the role

This is a Specialist Clinic Counter Assistant position with Basic Clinical Support responsibilities. You will work in the Front Office and Administrative & Clinical Support department, reporting to the Clinic Manager or Specialist Doctor. The role combines front-of-house patient management with clinical support duties in a specialist clinic environment.

Key responsibilities

• Greet and check in patients, verify identity, and update medical records in Plato or insurance panel profiles
• Manage appointment slots, register new patients, and handle billing, payment collection, and insurance claims
• Tidy up and prep consultation rooms between patient visits, ensuring a clean, hygienic, and fully stocked environment
• Operate and manage the uroflowmetry machine, guiding patients through the procedure and maintaining the equipment properly
• Label and dispense medications under the strict supervision of the specialist
• Act as the primary point of contact via phone and WhatsApp for appointment bookings and patient inquiries
• Monitor and respond to patient WhatsApp inquiries after office hours in a timely, professional manner to manage urgent booking requests or clinic follow-ups

About you

• Minimum GCE O-Level, N-Level, or a relevant healthcare support certificate (e.g., NITEC in Nursing or Healthcare Services)
• Prior experience working in a specialist clinic (especially Urology, General Surgery, or Nephrology) is highly preferred
• Comfortable operating basic clinical equipment (like uroflow meters) and managing data entry in clinic management systems
• Excellent written communication skills for professional WhatsApp interactions
• Flexibility to check messages outside standard operating hours
• Strong attention to detail regarding cleanliness and infection control guidelines when prepping consultation rooms
• Opportunity to take up new courses to upgrade skills fully funded by company. Open-mindedness is a plus point.