Medical Receptionist / PA – Ophthalmology Clinic

Terrace Eye; Wellington; On-site; NZD 42,000 - 52,000; Full time

Job summary

Terrace Eye in Wellington, New Zealand, is seeking a Medical Receptionist/PA to join our specialist ophthalmology clinic. You will be one of the first contacts for patients, helping create a positive experience from the moment they contact us.

You will welcome patients, manage enquiries, bookings and payments, provide admin support to ophthalmologists, and maintain confidential patient records in a tidy, professional reception environment.

Qualifications

• Experience in medical or healthcare reception is beneficial.
• Strong customer service and administrative skills are valued.
• Ability to manage confidential information with discretion.

Responsibilities

• Welcoming patients with warm, professional service.
• Handling patient enquiries in person, over the phone and by email.
• Booking and managing appointments accurately and efficiently.
• Providing administrative support to ophthalmologists.
• Maintaining accurate patient records with confidentiality.
• Processing payments, ACC claims and private health insurance approvals.
• Managing referrals and related administrative correspondence.
• Ensuring a welcoming, tidy, safe and professional reception area.

Job description

Medical Receptionist / PA – Ophthalmology Clinic

Terrace Eye is looking for a Medical Receptionist / PA to join our specialist ophthalmology clinic. As one of the first people our patients will meet and speak with, you will play an important role in creating a positive experience from the moment they contact us. You'll also provide administrative and PA support to our ophthalmologists and help ensure the clinic runs smoothly and efficiently.

Key responsibilities

Welcoming patients and providing warm, friendly and professional customer service

Managing patient enquiries in person, by phone and via email

Booking and managing appointments accurately and efficiently

Providing administrative and PA support to our ophthalmologists

Maintaining accurate patient records and ensuring confidentiality is always respected

Processing payments, ACC claims and private health insurance approvals

Managing referrals and other clinical and administrative correspondence

Completing tasks accurately and within required timeframes

Supporting the smooth day-to-day running of the clinic

Maintaining a welcoming, tidy, safe and professional reception environment

About you

Genuinely enjoys helping and looking after others

Takes pride in providing exceptional customer service

Warm, friendly, approachable and professional

Has excellent attention to detail and takes ownership of their work

Reliable, organised and able to manage competing priorities

Enjoys working as part of a team and is willing to support others

Eager to learn new systems, processes and ways of working

Understands the importance of confidentiality and professionalism in a healthcare environment

Medical or healthcare reception experience would be an advantage, but strong customer service and administrative experience is also valued

About us

At Terrace Eye, we believe that looking after our patients starts with looking after each other. We want our team to feel supported, valued and proud of the work they do. We care about providing a high standard of clinical care, but we also believe that kindness, communication, attention to detail and exceptional customer service are an important part of the patient experience.

A full-time, in-office position

A friendly, supportive and collaborative team environment

The opportunity to work alongside experienced ophthalmologists and a dedicated clinical team

A varied role where no two days are quite the same

The opportunity to contribute ideas and help improve the way our clinic operates