Customer Service and Administration Support

SPQ Limited; Hastings; On-site; NZD 43,000 - 58,000; Full time

Benefits offered by this job

Full training and induction

Excellent remuneration

Monday to Friday only — no weekends

Permanent role

Supportive team environment

Job summary

SPQ Limited is looking for a Customer Service and Administration Support team member to help keep our healthcare product supply running smoothly in Hastings. You will handle enquiries, provide accurate information, and support the sales team while developing product knowledge.

You will learn our CRM/ERP system, perform invoicing tasks, liaise with suppliers, and contribute to a supportive, A-grade team environment. This is a Monday–Friday permanent role with full training and remuneration.

Qualifications

• Polite, professional phone manner and strong people skills.
• Attention to detail and the ability to multitask while maintaining a high standard of work
• Excellent computer skills and the ability to learn our CRM/ERP system
• A proven track record of reliability and performance
• A winning, can-do attitude and willingness to learn
• Someone who wants to be part of an A-grade team and take pride in their work

Responsibilities

• Handle customer enquiries by phone and email with a polite, professional, and attentive manner
• Support healthcare professionals and the public with accurate information and great service
• Work closely with the sales team, providing high-quality support to all customers
• Develop a strong understanding of our healthcare products, applications, systems, and websites
• Perform general administration duties, including entering and reconciling invoices in the accounting system
• Liaise with suppliers by email and phone to ensure customers receive top service
• Support other team members to improve overall company performance
• Perform other reasonable duties appropriate to the role from time to time

Skills

Polite phone manner

Customer service

Attention to detail

CRM/ERP proficiency

Reliability

Team player

Tools

CRM/ERP system

Accounting system

Job description

Customer Service and Administration Support

You will be a key part of our customer service and administration function, working closely with the wider team to keep things running smoothly.

Key responsibilities

• Handle customer enquiries by phone and email with a polite, professional, and attentive manner
• Support healthcare professionals and the public with accurate information and great service
• Work closely with the sales team, providing high-quality support to all customers
• Develop a strong understanding of our healthcare products, applications, systems, and websites
• Perform general administration duties, including entering and reconciling invoices in the accounting system
• Liaise with suppliers by email and phone to ensure customers receive top service
• Support other team members to improve overall company performance
• Perform other reasonable duties appropriate to the role from time to time

About you

• Polite, professional phone manner and strong people skills
• Attention to detail and the ability to multitask while maintaining a high standard of work
• Excellent computer skills and the ability to learn our CRM/ERP system
• A proven track record of reliability and performance
• A winning, can-do attitude and willingness to learn
• Someone who wants to be part of an A-grade team and take pride in their work

About us

Our family-owned and operated healthcare product supply company has a strong reputation for quality and great service. We have a small, highly efficient customer care and administration team, and we're looking for the right person to join our A-grade team as we continue to grow.

• Full, comprehensive training, induction, and ongoing support
• Excellent remuneration, with benefits and incentives for the right person
• Monday to Friday only — no weekends
• A stable, permanent role in a respected, growing company
• A supportive, close-knit team environment