Clinic Administrator/Receptionist

New Zealand Health Group; Ōtara-Papatoetoe; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Discounted Health Insurance

Exclusive Partnership Discounts

Online learning platform

Room to learn, develop and grow within

Job summary

Hands On Rehab, part of Geneva Healthcare Group, operates in Auckland's South region and delivers hands-on hand therapy services. This onsite role supports busy clinics, handling reception, scheduling and patient inquiries to ensure smooth patient journeys.

You will work with therapists and staff, maintain records, and provide friendly, professional service within clinic hours 8:00am–6:00pm, Monday to Friday. NZ resident or valid work permit required.

Qualifications

• Be the welcoming first point of contact for patients and visitors.
• Coordinate appointments and manage clinician diaries to keep the clinic running smoothly.
• Support patients with enquiries and provide a positive experience throughout their rehabilitation journey.
• Maintain accurate patient records, ACC documentation and clinic administration processes.

Responsibilities

• Be the welcoming first point of contact for patients, visitors and healthcare professionals.
• Coordinate appointments and manage clinician diaries to keep the clinic running smoothly.
• Support patients with enquiries and provide a positive experience throughout their rehabilitation journey.
• Maintain accurate patient records, ACC documentation and clinic administration processes.
• Work closely with therapists and the wider team to support exceptional patient care.
• Build positive relationships with patients, referrers and healthcare partners while delivering outstanding service.

Skills

Communication skills

Organisational skills

Customer service orientation

Professional phone manner

Team player

Tech-savvy

Tools

Patient management software

Clinic scheduling systems

Job description

Hands On Rehab is a specialist hand therapy service helping people regain function, confidence and independence following injury or illness affecting the hand and upper limbs. Now proudly part of the Geneva Healthcare Group, we combine trusted clinical expertise with the support of one of New Zealand's leading healthcare providers. Together, we're committed to delivering exceptional patient care and helping our communities get back to the activities that matter most. With clinics across Auckland and Northland, including Manukau, Drury and Papakura, we're proud to make a meaningful difference in the lives of our patients.

Join us, as we are serious about our purpose of Pae Ora mō Tātau Katoa (Achieving Equitable Wellbeing for Everyone). We do this by delivering high-quality, accessible and culturally safe services across Aotearoa. Jump on board our waka as we journey towards Pae Ora.

• Discounted Health Insurance
• Exclusive Partnership Discounts
• Online learning platform
• Room to learn, develop and grow within the wider Hands On Rehab team

You'll play an important role in creating a positive clinic experience while supporting the day-to-day operations of our busy South Auckland clinics. As part of a wider administration team, you'll work closely with colleagues across our network to help deliver a seamless experience for patients and clinicians.

This is an onsite position based within our clinic environment and is not suited to remote or hybrid working arrangements.

Key responsibilities

• Be the welcoming first point of contact for patients, visitors and healthcare professionals.
• Coordinate appointments and manage clinician diaries to keep the clinic running smoothly.
• Support patients with enquiries and provide a positive experience throughout their rehabilitation journey.
• Maintain accurate patient records, ACC documentation and clinic administration processes.
• Work closely with therapists and the wider team to support exceptional patient care.
• Build positive relationships with patients, referrers and healthcare partners while delivering outstanding service.

This is a full-time, permanent position working 40 hours per week, Monday to Friday. Our clinics operate between 8:00am and 6:00pm, so your start and finish times will vary within these hours.

• A warm and approachable personality with a genuine passion for helping people.
• Strong communication skills and confidence interacting with a diverse range of people both in person and over the phone.
• Excellent organisational skills and the ability to manage competing priorities in a busy environment.
• A high level of attention to detail and a commitment to accuracy.
• A proactive, team-focused attitude and willingness to support those around you.
• Confidence using computer systems and patient management software, with the ability to learn new technologies quickly.
• Previous reception, administration, customer service or healthcare experience is advantageous, but just as important is your enthusiasm, professionalism and positive attitude.

Only suitable candidates will be contacted for interview and applications will be reviewed as they are received, therefore resulting in the role closing early if the right applicant is found.

Applicants for this position must be a NZ Resident/Citizen or have a valid NZ work permit.