Clinic Administrator/Receptionist

Healthcarenz Limited; Auckland; On-site; NZD 42,000 - 52,000; Full time

Benefits offered by this job

Discounted Health Insurance

Exclusive Partnership Discounts

Mentorship programme

Online learning platform

Room to learn, develop and grow within

Job summary

Hands On Rehab, now part of Geneva Healthcare Group, is seeking an energetic receptionist/administrator for our South Auckland clinics. You will welcome patients, manage bookings and support clinicians to ensure smooth daily operations in a busy healthcare environment.

This full-time, onsite role runs Monday to Friday between 8:00am and 6:00pm, with start times varying within those hours. NZ residency or valid work permit is required to apply.

Qualifications

• NZ residency or valid NZ work permit required.
• Onsite reception/admin role based in South Auckland clinics.
• Full-time, 40 hours per week, Mon-Fri 8:00–18:00.

Responsibilities

• Be the welcoming first point of contact for patients, visitors and healthcare professionals.
• Coordinate appointments and manage clinician diaries to keep the clinic running smoothly.
• Support patients with enquiries and provide a positive experience throughout their rehabilitation journey.
• Maintain accurate patient records, ACC documentation and clinic administration processes.
• Work closely with therapists and the wider team to support exceptional patient care.
• Build positive relationships with patients, referrers and healthcare partners while delivering outstanding service.

Skills

Warm personality

Communication skills

Organisational skills

Attention to detail

Team player

IT skills

Healthcare admin experience

Tools

Patient management software

Job description

Who we are | Ko wai mātou

Hands On Rehab is a specialist hand therapy service helping people regain function, confidence and independence following injury or illness affecting the hand and upper limbs. Now proudly part of the Geneva Healthcare Group, we combine trusted clinical expertise with the support of one of New Zealand's leading healthcare providers. Together, we're committed to delivering exceptional patient care and helping our communities get back to the activities that matter most. With clinics across Auckland and Northland, including Manukau, Drury and Papakura, we're proud to make a meaningful difference in the lives of our patients.

Why Us | He aha ai mātou?

Join us, as we are serious about our purpose of Pae Ora mō Tātau Katoa (Achieving Equitable Wellbeing for Everyone). We do this by delivering high-quality, accessible and culturally safe services across Aotearoa. Jump on board our waka as we journey towards Pae Ora.

• Discounted Health Insurance
• Exclusive Partnership Discounts
• Mentorship programme
• Online learning platform
• Room to learn, develop and grow within the wider Hands On Rehab team

About the role | He kōrero whakamārama mō tēnei tūranga

You’ll play an important role in creating a positive clinic experience while supporting the day-to-day operations of our busy South Auckland clinics. As part of a wider administration team, you’ll work closely with colleagues across our network to help deliver a seamless experience for patients and clinicians.

This is an onsite position based within our clinic environment and is not suited to remote or hybrid working arrangements.

Key responsibilities

• Be the welcoming first point of contact for patients, visitors and healthcare professionals.
• Coordinate appointments and manage clinician diaries to keep the clinic running smoothly.
• Support patients with enquiries and provide a positive experience throughout their rehabilitation journey.
• Maintain accurate patient records, ACC documentation and clinic administration processes.
• Work closely with therapists and the wider team to support exceptional patient care.
• Build positive relationships with patients, referrers and healthcare partners while delivering outstanding service.

This is a full-time, permanent position working 40 hours per week, Monday to Friday. Our clinics operate between 8:00am and 6:00pm, so your start and finish times will vary within these hours.

What you will bring | Ngā tohungatanga mō tēnei tūranga

• A warm and approachable personality with a genuine passion for helping people.
• Strong communication skills and confidence interacting with a diverse range of people both in person and over the phone.
• Excellent organisational skills and the ability to manage competing priorities in a busy environment.
• A high level of attention to detail and a commitment to accuracy.
• A proactive, team-focused attitude and willingness to support those around you.
• Confidence using computer systems and patient management software, with the ability to learn new technologies quickly.
• Previous reception, administration, customer service or healthcare experience is advantageous, but just as important is your enthusiasm, professionalism and positive attitude.

Applications Close | Te katinga o tēnei whai tūranga: 13th November at 5pm.

Only suitable candidates will be contacted for interview and applications will be reviewed as they are received, therefore resulting in the role closing early if the right applicant is found.

Applicants for this position must be a NZ Resident/Citizen or have a valid NZ work permit.