Air Export Specialist - Cargowise & Client Focus

Jobtailor; Auckland; On-site; NZD 48,000 - 55,000; Full time

Job summary

Auckland City Foodtalk Limited is seeking a Client Relations Manager in Auckland to build and sustain long-term client relationships, ensuring satisfaction with products and services while supporting business growth through effective account management and client engagement strategies.

The role collaborates with production, logistics and sales teams to meet client requirements, address feedback, and drive service excellence across the business.

Qualifications

• Diploma or Degree in Business, Management, Marketing, Communications, Education Management, or related field.
• Minimum 3 years of client relationship management or related experience.
• Ability to monitor service quality and implement improvements.
• Experience supervising or training client-facing staff.
• Strong communication, interpersonal and negotiation skills.
• Organisational and problem-solving abilities with multiple priorities.

Responsibilities

• Develop and implement client service policies, procedures and standards.
• Manage and maintain relationships with key customers and other business clients.
• Oversee inquiries, orders, service requests, feedback and complaints.
• Coordinate with production, warehouse, logistics and sales teams to meet requirements.
• Monitor service performance and drive improvements to satisfaction.
• Resolve escalated complaints with appropriate follow-up.
• Analyse client data and prepare reports for senior management.
• Guide staff on service standards and client relationship management.
• Ensure timely delivery of agreed client solutions.

Skills

Client relationship management

Customer service management

Account management

Communication

Interpersonal skills

Negotiation

Conflict-resolution

Education

Diploma or Degree in Business/Management/Marketing/Communications

Job description

Client Relations Manager

Auckland City Foodtalk Limited

Primary address of work: Auckland
Vacancy number: 1
Employment type: Permanent full time
Minimum hours per week: 30 Hours
Maximum hours per week: 40 Hours
Minimum hourly rate (low salary range): $35/hour
Maximum hourly rate (high salary range): $40/hour

Company Overview

Excellent opportunity to join a successful and well-established Auckland based trading company andbecome a part of a great team.

Job Summary

The Client Relations Manager is responsible for building and maintaining long-term relationships withclients, ensuring satisfaction with company products and services, and supporting business growththrough effective account management and client engagement strategies.

Key Responsibilities

• Develop and implement client service policies, procedures and standards to ensure
  consistent and high-quality customer service across the business.
• Manage and maintain strong relationships with key customers, distributors, wholesalers, retailers and other business clients.
• Oversee client service operations, including customer enquiries, orders, service
  requests, feedback and complaints.
• Liaise with production, warehouse, logistics and sales teams to ensure customer
  requirements, order specifications and delivery expectations are effectively
  communicated and fulfilled.
• Monitor customer service performance and implement improvements to enhance
  service quality, customer satisfaction and client retention.
• Manage and resolve escalated customer complaints relating to products, orders,
  deliveries and service issues, ensuring appropriate investigation and follow-up.
• Develop and maintain procedures for collecting, reviewing and responding to customerfeedback.
• Analyse customer feedback, service performance and client relationship data, and
  prepare reports and recommendations for senior management.
• Establish customer service standards and monitor the performance of client-facing staffto ensure consistent and professional service delivery.
• Provide guidance and training to client-facing staff on customer service standards,
  communication procedures, complaint handling and client relationship management.
• Coordinate with internal departments to resolve customer issues and ensure timely andeffective delivery of agreed customer solutions.
• Maintain and ensure client records, communications, agreements and service
  documentation are accurate and up to date.
• Identify opportunities to improve customer service processes and strengthen long-termrelationships with key clients.
• Participate in client meetings and service reviews to understand customer requirementsand address service performance issues.
• Ensure client service activities comply with company policies, food industry
  requirements, privacy obligations and relevant regulatory standards.

Job requirement: applicant must meet following requirement to apply for this job

• Diploma or Degree in Business, Management, Marketing, Communications,
  Education Management, or a related field.OR
• Minimum 3 years of experience in client relationship management, customer service
  management, account management, or a similar client-focused role.
• Demonstrated ability to monitor service quality, analyse client feedback, and
  implement service improvement initiatives.
• Experience in supervising, guiding, or training client-facing staff to maintain
  consistent service standards.
• Strong communication, interpersonal, negotiation, and conflict-resolution skills.
• Strong organisational and problem-solving skills, with the ability to manage multiple
  priorities and client matters effectively.