Client Success Specialist

Dovetail Recruitment Ltd; Christchurch; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Birthday off

Westfield Health Cash Plan

Pension contribution

Health cash plan

20 days annual leave + bank holidays

Company social events

Free parking

Job summary

Dovetail Recruitment Ltd is seeking a Client Support Specialist for our Christchurch client. The role provides frontline telephone, online and administration support to a portfolio of clients, ensuring day-to-day admin, maintenance and finance tasks are completed quickly and accurately.

You will build strong client relationships and act as the first point of contact for queries. The position offers a salary up to £30,000 per annum DOE, 40 hours per week (Mon-Fri, 8:30-17:30).

Qualifications

• Previous experience in a client support, customer service or administrative role.
• A genuine passion for delivering excellent client service.
• Strong client focus with ability to build long-lasting relationships.
• Excellent written and verbal communication skills.
• Strong organisation and prioritisation skills.

Responsibilities

• Being a first point of contact for client queries.
• Taking ownership of client queries and seeing them through to resolution.
• Managing courier queries, including late deliveries, missing parcels and collections.
• Supporting clients with queries relating to backorders, shipping, booking in and held orders.
• Working closely with our warehouse, technology and finance teams to resolve issues quickly and effectively.
• Keeping clients informed through clear, professional and timely communication.
• Building strong relationships and developing an understanding of each client's business and requirements.
• Managing multiple queries and priorities while maintaining a high standard of service.
• Identifying opportunities to improve the client experience and the way we support our clients.

Skills

Communication

Organisation

Proactivity

Cross-team collaboration

Attention to detail

Job description

Client Support Specialist Job in Christchurch

Our client is a leading ecommerce solutions business who now have an exciting opportunity for a diverse and dynamic Client Support Specialist to provide a frontline telephone, online and administration support to our portfolio of clients. This is an exciting time for the business as it continues to grow at pace and will be a rewarding and varied role for the successful applicant. The Client Support Specialist role is a pivotal position within the organisation as they will ensure the core requirements of day-to-day client administration, maintenance and finance requirements are completed quickly, efficiently and to a very high standard. The Client Support Specialist will develop and maintain excellent partnership relationships.

Salary and Benefits:

• A salary of up to £30,000 per annum DOE
• Monthly payment intervals
• 40 hours per week, working Monday to Friday 8:30 to 17:30
• Birthday off
• Westfield Health Cash Plan
• Pension contribution
• Health cash plan
• 20 days' annual leave plus bank holidays, increasing with length of service
• Company social events
• Free parking

Duties and Responsibilities:

• Being a first point of contact for client queries.
• Taking ownership of client queries and seeing them through to resolution.
• Managing courier queries, including late deliveries, missing parcels and collections.
• Supporting clients with queries relating to backorders, shipping, booking in and held orders.
• Working closely with our warehouse, technology and finance teams to resolve issues quickly and effectively.
• Keeping clients informed through clear, professional and timely communication.
• Building strong relationships and developing an understanding of each client's business and requirements.
• Managing multiple queries and priorities while maintaining a high standard of service.
• Identifying opportunities to improve the client experience and the way we support our clients.

Minimum Experience Required:

• Previous experience in a client support, customer service or administrative role.
• A genuine passion for delivering excellent client service.
• A strong client focus and the ability to build positive, long-lasting relationships.
• Excellent written and verbal communication skills.
• Strong organisation and prioritisation skills.
• A proactive approach to resolving problems and taking ownership.
• Confidence working across different teams to get the right outcome for the client.
• Ability to work at pace and adapt to changing client needs and priorities.
• Strong attention to detail.

This Client Support Specialist role would suit candidates with a customer service and an administration support skill set, and who have excellent attention to detail and organisational skills.