Client Liaison and Referrals Coordinator

Enableworks; Halswell-Hornby-Riccarton Community; On-site; NZD 55,000 - 70,000; Full time

Job summary

EnableWorks is seeking a Client Liaison and Referrals Coordinator to provide high-quality reception, administrative, accounts and operational support. The role rotates between reception/referral management and invoicing/accounts payable to ensure compliant processes and smooth operations.

Responsibilities include greeting clients, managing enquiries, coordinating referrals and bookings, and supporting clinicians with ACC claims.

Qualifications

• Minimum of 2 years' experience in the Allied Health sector in accounts, reception, referral management and administration in a business support role
• Competent user of Microsoft 365 and business systems such as Xero, Gensolve, SharePoint, Heidi and Copilot, and Qwilr or alternative quoting platforms
• Strong IT skills, with the ability to quickly learn, confidently use and troubleshoot a range of business systems

Responsibilities

• Greet and welcome clients, visitors and contractors in a friendly, professional and culturally safe manner
• Manage incoming calls, emails, and general enquiries, directing them appropriately and responding in a timely manner
• Ensure all calls, visitors and messages are handled promptly, courteously and directed to the appropriate person
• Provide clients and their whānau with clear information about appointments, processes, and what to expect
• Monitor inbox and action regularly throughout the day
• Oversee routine office presentation and upkeep of shared facilities
• Provide support to physiotherapists for bookings and ACC claim lodgment
• Maintain the online booking system and ensure rooms are booked efficiently for staff, contractors, clients and individual room hires
• Receive and process incoming referrals from ACC, insurers, employers, and GPs accurately and within required timeframes
• Allocate and coordinate referrals across clinicians, clinics and contractors in conjunction with Clinical Lead

Skills

IT literacy

Attention to detail

Communication

Teamwork

Tools

Microsoft 365

Xero

Gensolve

SharePoint

Heidi

Copilot

Qwilr

Job description

Client Liaison and Referrals Coordinator

To provide high-quality reception, administrative, accounts and operational support that contributes to EnableWorks operating effectively and professionally. This team member will rotate between two distinct workstreams: reception and referral management, and invoicing and accounts payable. Each workstream requires dedicated focus and responsibility. Through sound judgement, effective coordination and ownership of assigned tasks, the role supports compliant processes, seamless service delivery and smooth day-to-day operations.

Key responsibilities

• Greet and welcome clients, visitors and contractors in a friendly, professional and culturally safe manner
• Manage incoming calls, emails, and general enquiries, directing them appropriately and responding in a timely manner
• Ensure all calls, visitors and messages are handled promptly, courteously and directed to the appropriate person
• Provide clients and their whānau with clear information about appointments, processes, and what to expect
• Monitor inbox and action regularly throughout the day
• Oversee routine office presentation and upkeep of shared facilities
• Provide support to physiotherapists for bookings and ACC claim lodgment
• Maintain the online booking system and ensure rooms are booked efficiently for staff, contractors, clients and individual room hires
• Receive and process incoming referrals from ACC, insurers, employers, and GPs accurately and within required timeframes
• Allocate and coordinate referrals across clinicians, clinics and contractors in conjunction with Clinical Lead

About you

• Minimum of 2 years' experience in the Allied Health sector in accounts, reception, referral management and administration in a business support role
• Competent user of Microsoft 365 and business systems such as Xero, Gensolve, SharePoint, Heidi and Copilot, and Qwilr or alternative quoting platforms
• Strong IT skills, with the ability to quickly learn, confidently use and troubleshoot a range of business systems
• Sound numerical, data entry and administrative skills, with proven accuracy and attention to detail
• Ability to work effectively in a multidisciplinary team where priorities may shift and flexibility is required
• Demonstrated ability to work independently, take ownership of assigned tasks and use sound judgement to resolve routine matters within policy and procedure
• Professional written and verbal communication skills, including the ability to deal respectfully with clients, staff, contractors and external providers
• Ability to maintain confidentiality and handle sensitive personal, clinical and financial information appropriately
• Eligibility to work in New Zealand
• Commitment to Te Tiriti o Waitangi, cultural safety, equity and inclusive practice

About us

EnableWorks is an equal opportunity employer committed to providing person-centred care, evidence-based practice, and commitment to partnership, equity, and excellence in occupational therapy. We welcome applications from all qualified individuals, including Māori, Pacific, disabled, and rainbow communities. We are committed to inclusive, culturally safe workplaces.