Care Coordinator - Referrals and Triage

Healthcare Holdings Ltd.; Albert-Eden; Vor Ort; NZD 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Competitive remuneration

4 weeks annual leave (+ option to buy)

Employee Assistance Programme

Modern open-plan office

Wellbeing initiatives

Supportive management

Zusammenfassung

Careway in Auckland’s Mt Eden is seeking a Care Coordinator to join the Referrals and Triage team. You will screen referrals, connect with patients, gather information for triage, and coordinate next steps across our provider network.

You will contribute to timeliness, continuity, and clear pathways from first contact, while maintaining patient privacy and cultural safety in every interaction. This role supports flexible working hours and is based in Mt Eden, Auckland.

Qualifikationen

• Experience in healthcare coordination, referrals and rehabilitation.
• Familiarity with ACC services and medical administration.
• Strong written and oral communication with patients and providers.

Aufgaben

• Receive and review referrals and supporting information for accuracy.
• Check claim status, ICPMSK eligibility and pathway requirements.
• Contact patients to explain the service, confirm details and obtain consent.
• Gather clinical, functional and contextual information for triage.
• Coordinate pathway entry and onward navigation to Careway services.
• Prepare clear documentation within agreed timeframes.
• Collaborate with the interdisciplinary team and escalate as needed.
• Contribute to service quality and referral flow.
• Maintain patient privacy and cultural safety in all touchpoints.

Kenntnisse

Healthcare coordination

Referrals management

Rehabilitation knowledge

ACC services

Medical administration

Patient-facing communication

Microsoft 365

Teams

Outlook

Excel

Word

Tools

Microsoft Teams

Outlook

Excel

Word

Jobbeschreibung

• Support ACC Integrated Care Musculoskeletal Pathways (ICPMSK)
• Full-time Permanent Auckland based (Mt Eden), flexible working hours
• Part-time and Fixed-term options will also be considered.

ABOUT US

Careway is an ACC-funded provider delivering integrated, outcome-focused musculoskeletal care across New Zealand. We partner with multidisciplinary health providers, employers and ACC to coordinate high-quality rehabilitation that helps people access the right support at the right time.

Through our work with ACC, we are contributing to a more connected and sustainable recovery pathways for people of Aotearoa.

ABOUT THE ROLE

We are looking for an organised, confident and people-focused Care Coordinator to join our Referrals and Triage team based in the heart of Mt Eden Village. In this pivotal role, you will help manage the front door to our ICPMSK programme—receiving and screening referrals, connecting with patients, gathering the information needed for informed triage, and coordinating timely next steps with internal team and across our provider network.

Your work will help create a clear pathway from the first referral, improve timeliness and continuity, reduce duplication and rework, and give patients a better understanding of what happens next. Success in the role means well-managed referrals, reliable records, early identification of barriers and consistent communication with key providers, ACC and internal teams.

WHAT YOU WILL BE DOING

• Receive and review referrals and supporting information for accuracy.
• Check claim status, ICPMSK eligibility and potential pathway requirements.
• Contact patients to explain the service, confirm relevant details, consent and support early engagement.
• Gather accurate clinical, functional, work and contextual information to support triage and pathway decisions.
• Coordinate pathway entry and onward navigation to appropriate Careway services.
• Prepare clear, accurate documentation and correspondence within agreed timeframes.
• Work collaboratively with the interdisciplinary team and escal…
• Contribute to service quality, referral‑flow and continuous improvement.
• Maintain patient privacy, cultural safety and professional communication at every touchpoint.

ABOUT YOU

You are organised and curious individual with eye for detail confident communicating with a range of people who follows through, asks good questions and takes pride in helping clients and stakeholders get clarity. You have experience in similar roles across healthcare, recovery and rehabilitation, insurance, customer service, administration or reception role, retail or another people-focused environment.

KEY SKILLS AND EXPERIENCE

• Experience in healthcare coordination, referrals, rehabilitation, ACC services, medical administration or a comparable patient-facing role.
• Clear, confident communication by phone, email and written documentation.
• Confidence building productive relationships with clients, employers, providers and ACC.
• Attention to detail, sound judgement and confidence working with clinical and administrative information.
• Practical problem-solving skills and sound judgement in complex or time-sensitive situations.
• Ability to work independently and autonomously while knowing when to escal… or seek support when information or next steps are unclear.
• Competence using Microsoft 365 tools, including Teams, Outlook, Excel and Word.
• A commitment to culturally safe, equitable and person-centred service delivery.
• Clinical knowledge of ACC, musculoskeletal rehabilitation or interdisciplinary care would be an advantage, but it is not essential.

BENEFITS OF WORKING WITH CAREWAY

• A genuinely supportive and collaborative team culture.
• Competitive remuneration and benefits.
• 4 weeks paid annual leave, with the option to purchase additional leave.
• Wellbeing and team connection initiatives led by our internal employee engagement committee.
• Employee Assistance Programme support for you and your family, including counselling, money management, menopause support and life coaching.
• A modern, open-plan office designed for collaboration and focus.
• An approachable and supportive management team.

Applications close Sunday 18 October 2026. We may close applications earlier if the successful candidate is appointed before then.

Applicants must already reside in New Zealand and be eligible to work here permanently.