Administrator

New Zealand Health Group; Rotorua, Tauranga; On-site; NZD 50,000 - 65,000; Full time

Job summary

New Zealand Health Group's Seating To Go team in Rotorua/Tauranga is seeking a proactive Team Support Administrator. You will support across the business with a focus on accounts payable and receivable, scheduling, and maintaining accurate records to ensure efficient service delivery.

Working closely with the Operations Team Lead, technicians, therapists, and the broader administration team, you will help deliver high standards of communication, coordination, and client care in a national

Qualifications

• Prior administration, coordination, or customer service experience.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Excellent verbal and written communication skills.
• Attention to detail and accuracy in records and documentation.
• Ability to work independently and as part of a team.
• Familiarity with health, disability, or community services is beneficial.

Responsibilities

• Coordinating disability equipment repairs, servicing, and related workflows
• Supporting client enquiries and liaising with clients, whānau, referrers, and suppliers
• Maintaining accurate databases, records, and service documentation
• Assisting with scheduling, reporting, and administrative processes
• Supporting referral administration and other service coordination activities as required
• Assisting with accounts payable and receivable activities as delegated
• Contributing to continuous improvement initiatives and team projects
• Join a purpose-driven organisation that makes a real difference in people's lives
• Be part of a supportive, collaborative, and values-led team
• Enjoy a varied role with opportunities to learn multiple areas of the business
• Work alongside specialist therapists and technicians in a nationally recognised service
• Access professional development and ongoing learning opportunities
• Contribute to service improvement and innovation
• Build your career within a trusted national service

Skills

Administration experience

Coordination

Customer service

Microsoft Office

Attention to detail

Tools

Microsoft Office Suite

Job description

Make a difference in a specialist disability service - be the connection that keeps our service and clients moving

Who we are | Ko wai matou

Seating To Go is a specialist wheelchair, seating, and postural management service and part of New Zealand Health Group. We provide assessment, repairs, servicing, modifications, training, and mentoring services funded by ACC and the Ministry of Social Development - Disability Support Services.

We are recognised nationally for our expertise, service quality, and our role as the national training provider for therapists. Our work supports people of all ages and abilities to participate more fully in everyday life through person-centred, culturally safe practice.

We are seeking an organised and proactive Team Support Administrator to join our Seating To Go team in Rotorua/Tauranga.
You will be supporting across the business but with a focus on accounts receivable and payable. This requires managing workflows with our funders, maintaining accurate records, and providing outstanding customer service.
Working closely with the Operations Team Lead, technicians, therapists, and the wider administration team, you will help ensure services are delivered efficiently while supporting high standards of communication, coordination, and client care.

What you'll be doing | Ngā mahi ka kawea e koe

• Coordinating disability equipment repairs, servicing, and related workflows
• Supporting client enquiries and liaising with clients, whānau, referrers, and suppliers
• Maintaining accurate databases, records, and service documentation
• Assisting with scheduling, reporting, and administrative processes
• Supporting referral administration and other service coordination activities as required
• Assisting with accounts payable and receivable activities as delegated
• Contributing to continuous improvement initiatives and team projects
• Join a purpose-driven organisation that makes a real difference in people's lives
• Be part of a supportive, collaborative, and values-led team
• Enjoy a varied role with opportunities to learn multiple areas of the business
• Work alongside specialist therapists and technicians in a nationally recognised service
• Access professional development and ongoing learning opportunities
• Contribute to service improvement and innovation
• Build your career within a trusted national service

Essential experience and skills:

• Previous administration, coordination, or customer service experience
• Strong organisational skills with the ability to manage multiple priorities and deadlines
• Excellent verbal and written communication skills
• Strong attention to detail and a commitment to accuracy
• Ability to work independently while contributing positively to a team environment
• Confidence using Microsoft Office and business information systems
• A welcoming, friendly and professional approach when interacting with clients, referrers, and colleagues
• An understanding and appreciation of cultural diversity and inclusion
• Experience in health, disability, rehabilitation, or community services
• Experience with scheduling, accounts administration, or database management
• Knowledge of ACC, Disability Support Services, or health-sector funding processes
• Experience with client management systems

Applicants for this position must be a NZ Resident/Citizen or have a valid NZ work permit.