Client-Focused Sales & Service Coordinator

Road Signs and Traffic Control Equipment Limited (T/A RTL Roadsigns); Maungakiekie-Tāmaki; On-site; NZD 52,000 - 75,000; Full time

Job summary

Road Signs and Traffic Control Equipment Limited (T/A RTL Roadsigns) in Auckland seeks a Sales & Service Co-ordinator to support administration, customer service and coordination for Sales and Technical Service teams.

You will handle enquiries, quotes, orders and service documentation, while coordinating service jobs from enquiry to completion and keeping stakeholders informed of progress and lead times.

Qualifications

• Strong administration and coordination skills.
• Good customer service and communication abilities.
• Excellent attention to detail and follow-through.
• Confidence dealing with customers, suppliers and internal teams.
• Ability to prioritise in a busy environment and stay calm.

Responsibilities

• Managing customer enquiries across Sales and Service.
• Preparing quotes, sales orders and service documentation.
• Supporting Territory Managers with quotes, orders and customer requirements.
• Coordinating service and repair jobs from enquiry to completion.
• Keeping customers updated on lead times, bookings, delays and progress.
• Coordinating parts, freight, paperwork for service jobs.
• Managing returns, credits, reworks, warranty and insurance administration.
• Keeping records accurate across ERP, CRM and other systems.
• Working with Service Lead, Sales, Stores and Production to move jobs forward.

Skills

Administration

Coordination

Customer service

Attention to detail

Communication

ERP/CRM experience

Tools

ERP/CRM systems

Job description

Road Signs and Traffic Control Equipment Limited (T/A RTL Roadsigns) in Auckland seeks a Sales & Service Co-ordinator to support administration, customer service and coordination for Sales and Technical Service teams.

You will handle enquiries, quotes, orders and service documentation, while coordinating service jobs from enquiry to completion and keeping stakeholders informed of progress and lead times.