Automotive Service Coordinator – Sales & Service Ops

North Shore Motor Holdings Ltd; Auckland; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Training programmes

Retail discounts

Discounted health insurance

EAP wellness services

Vehicle discounts

Job summary

North Shore Motor Holdings Ltd at BMW Wairau Park in Auckland is seeking a motivated Service Coordinator to join our busy Service team. You’ll help ensure no customer or opportunity is missed and support Service Advisors with bookings and CRM tasks.

This role is ideal for someone with customer service, administration and a sales mindset, who is confident on the phone and eager to drive service opportunities.

Qualifications

• Previous customer service, administration, contact centre or sales experience.
• Confidence picking up the phone and proactively calling customers.
• Clear, professional written and verbal communication skills.

Responsibilities

• Act as an additional point of contact when Service Advisors are busy, ensuring enquiries and opportunities don't fall through the cracks.
• Proactively contact customers by phone to follow up enquiries, outstanding work and potential service opportunities.
• Look for opportunities to turn conversations and missed enquiries into confirmed bookings and positive outcomes.
• Respond to incoming phone, email and face-to-face customer enquiries.
• Schedule service bookings and coordinate customer appointments.
• Conduct pre- and post-service customer follow-ups.
• Monitor shared inboxes and follow-up activity to ensure timely responses.
• Maintain accurate customer records and CRM activity.
• Support the Service team with administration, reporting and day-to-day coordination.

Skills

Customer service

Administration

Phone communication

Sales mindset

CRM familiarity

Organised

Detail-oriented

Tools

CRM systems

Microsoft Office

Job description

North Shore Motor Holdings Ltd at BMW Wairau Park in Auckland is seeking a motivated Service Coordinator to join our busy Service team. You’ll help ensure no customer or opportunity is missed and support Service Advisors with bookings and CRM tasks.

This role is ideal for someone with customer service, administration and a sales mindset, who is confident on the phone and eager to drive service opportunities.