Client Experience Specialist — Growth & Impact

Aotearoa New Zealand Association of Social Workers; Auckland; On-site; NZD 45,000 - 60,000; Full time

Job summary

Aotearoa New Zealand Association of Social Workers is seeking a client-focused customer service professional to join our Eden Terrace head office. You will handle incoming calls, provide information, and support advisers while delivering service excellence.

This role emphasizes timely file follow-ups, day-to-day operations, and assisting clients with claims in a fast-paced, friendly environment. A great phone manner and clear communication are essential.

Qualifications

• Have a great phone manner with a clear communication style.
• Excellent verbal and written communication.
• Ability to multitask in a fast-paced friendly environment.
• Excellent organisation and time management skills.
• Excellent interpersonal skills.
• Have a genuine passion for a customer focused role.
• Knowledge and experience in the banking/financial industry would be advantageous.

Responsibilities

• Answer phone calls and provide support or information to clients over the phone.
• Client care support within the head office customer services team.
• Following up on client files in a timely manner.
• Support advisers when required.
• Supporting the team with day-to-day operations and general administration.
• Helping our clients with claims.

Skills

Phone manner

Verbal communication

Written communication

Multitasking

Time management

Interpersonal skills

Customer focus

Banking/financial knowledge

Job description

Aotearoa New Zealand Association of Social Workers is seeking a client-focused customer service professional to join our Eden Terrace head office. You will handle incoming calls, provide information, and support advisers while delivering service excellence.

This role emphasizes timely file follow-ups, day-to-day operations, and assisting clients with claims in a fast-paced, friendly environment. A great phone manner and clear communication are essential.