Public Sector Inbound Customer Support Specialist

Aotearoa New Zealand Association of Social Workers; Palmerston North; On-site; NZD 34,000 - 47,000; Full time

Job summary

Aotearoa New Zealand Association of Social Workers in Palmerston North is seeking a confident Customer Service professional to join a busy public sector contact centre. The role involves handling high‑volume inbound calls from the public and providing accurate information with a focus on resolving queries.

The position requires calm under pressure, empathy, and the ability to learn new systems quickly. You’ll work a 7‑day roster with in‑office shifts, supported by paid training and a

Qualifications

• Strong verbal and written communication skills
• Previous customer service experience (call centre, hospitality, retail, reception or similar)
• Calm, empathetic, and solutions‑focused approach
• Tech‑savvy with the ability to learn new systems quickly
• Excellent attention to detail and multitasking skills
• Flexibility to work across a 7‑day roster
• Reliable, positive, and team‑focused attitude

Responsibilities

• Answering inbound phone calls from members of the public
• Providing accurate information and resolving customer queries
• Logging information into internal systems
• Managing customer interactions with professionalism and empathy
• Navigating multiple systems in a fast‑paced environment
• Escalating complex matters to the appropriate teams

Job description

Aotearoa New Zealand Association of Social Workers in Palmerston North is seeking a confident Customer Service professional to join a busy public sector contact centre. The role involves handling high‑volume inbound calls from the public and providing accurate information with a focus on resolving queries.

The position requires calm under pressure, empathy, and the ability to learn new systems quickly. You’ll work a 7‑day roster with in‑office shifts, supported by paid training and a