Empathy-Driven Customer Support Specialist

CGR Services; Auckland; On-site; NZD 63,000 - 74,000; Full time

Benefits offered by this job

Vision subsidy

Accident insurance

Career development framework

Staff discounts

Job summary

Ministry of Social Development is seeking a Customer Service Representative in Auckland to handle inbound calls, provide clear information about available services, and guide clients through complex processes. The role emphasizes empathy, reliability, and effective use of technology while assisting a diverse client base.

You’ll complete a comprehensive training program and become proficient in MSD products, contributing to meaningful community support and service delivery.

Qualifications

• Take inbound phone calls from people in different and sometimes difficult situations, helping them access services.
• Provide clear and accurate information about available support and services.
• Lead conversations with patience and empathy, ensuring callers feel heard and respected.
• Be comfortable with technology, using systems while talking to clients at the same time.
• Help people navigate complex situations, using available tools and resources to support their needs.
• Commit to being present and reliable for your rostered shifts, working 37.55 hours per week.

Responsibilities

• Guiding clients through our services by providing clear and accurate information.
• Offering tools and support to help clients access the services they need.
• Listening with empathy and working to resolve challenges during calls.
• Making decisions using tools and resources to ensure the right support is provided.

Job description

Ministry of Social Development is seeking a Customer Service Representative in Auckland to handle inbound calls, provide clear information about available services, and guide clients through complex processes. The role emphasizes empathy, reliability, and effective use of technology while assisting a diverse client base.

You’ll complete a comprehensive training program and become proficient in MSD products, contributing to meaningful community support and service delivery.