Claims Specialist (12-Month FTC) - Logistics

Team Global Express; Auckland; On-site; NZD 47,000 - 63,000; Full time

Job summary

Team Global Express in Auckland, NZ is seeking a dedicated Claims Administrator on a 12-month fixed term contract. You will process claims, manage documentation, and liaise with customers, drivers, and internal teams to ensure timely resolution.

You’ll work with the Claims Team Leader and a supportive team to identify issues, support recovery actions, and maintain compliance with company policies while contributing to continuous improvements.

Qualifications

• You’ll be organized, proactive, and take pride in getting the details right.
• Strong administrative and organisational skills.
• Excellent written and verbal communication.
• Ability to manage multiple tasks and meet deadlines.
• Experience in logistics or claims handling is advantageous.
• Proficiency in Microsoft Office and internal systems.

Responsibilities

• Process and track claims documentation with accuracy and efficiency.
• Communicate with customers, drivers, and internal teams to gather required information.
• Assist in identifying freight discrepancies and damage endorsements.
• Support recovery actions and maintain compliance with company policies.
• Contribute to continuous improvement initiatives within the claims process.

Skills

Administrative skills

Communication skills

Multitasking

Logistics/claims handling experience

Tools

Microsoft Office

Job description

Team Global Express in Auckland, NZ is seeking a dedicated Claims Administrator on a 12-month fixed term contract. You will process claims, manage documentation, and liaise with customers, drivers, and internal teams to ensure timely resolution.

You’ll work with the Claims Team Leader and a supportive team to identify issues, support recovery actions, and maintain compliance with company policies while contributing to continuous improvements.