Senior Claims Advocate

WTW; Auckland; On-site; NZD 110,000 - 140,000; Full time

Job summary

WTW in Auckland is seeking a Senior Claims Advisor with strong financial lines claims experience and general liability background to join our Pacific Claims Team. The role is based in Auckland, New Zealand, and requires leading complex claims and offering strategic advice to clients across the region.

You will manage complex claims, negotiate with insurers, and mentor Claims Specialists and Brokers while liaising with global counterparts to share knowledge and best practices.

Qualifications

• Experience in financial lines claims (PI, D&O, EPL) and general liability.

Responsibilities

• Manage claims portfolio for Financial and Casualty insurance lines.
• Advise and support clients in negotiating and settling losses.
• Guide client advocate brokers to manage clients’ expectations.
• Demonstrate claims management expertise to clients and prospects.
• Negotiate with insurers and their representatives on behalf of clients.
• Resolve coverage disputes by engaging with all relevant parties.
• Provide specialised claims advice to clients and stakeholders.
• Conduct or participate in claims reviews and legacy claims audits.
• Contribute to client tender processes and meet with prospective clients.

Skills

Financial Lines claims

Claims management

Negotiation

Client advisory

Industry knowledge

Job description

Description

We seek a full-time Senior Claims Advisor with very strong financial lines claims experience and some general liability expertise background for our Pacific Claims Team. This role will be based in Auckland, New Zealand.

As a Senior Claims Advisor, you will provide technical advice to New Zealand clients throughout the claims process, including settlement negotiations. You will handle a range of Financial Lines claims including Professional Indemnity, D&O, EPL and Regulatory matters but have the ability to manage complex general liability claims.

You will manage complex claims, offer pragmatic advice on validity and strategy, advocate for clients, guide Claims Specialists and Brokers, liaise with global counterparts, manage international claims, share knowledge, support best practices, aid product development, and contribute to thought leadership.

Responsibilities

The Role

• Manage claims portfolio for Financial and Casualty insurance lines.
• Advise and support clients in negotiating and settling losses, collaborating with client advocate brokers as needed.
• Guide client advocate brokers to manage clients’ expectations throughout claims.
• Demonstrate claims management expertise to clients and prospects.
• Negotiate with insurers and their representatives on behalf of clients.
• Resolve coverage disputes by engaging with all relevant parties.
• Provide specialised claims advice to clients and stakeholders.
• Conduct or participate in claims reviews and legacy claims audits.
• Contribute to client tender processes and meet with prospective clients.