Claims Administrator at Team Global Express

Team Global Express; Auckland; On-site; NZD 47,000 - 63,000; Full time

Job summary

Team Global Express in Auckland, NZ is seeking a dedicated Claims Administrator on a 12-month fixed term contract. You will process claims, manage documentation, and liaise with customers, drivers, and internal teams to ensure timely resolution.

You’ll work with the Claims Team Leader and a supportive team to identify issues, support recovery actions, and maintain compliance with company policies while contributing to continuous improvements.

Qualifications

• You’ll be organized, proactive, and take pride in getting the details right.
• Strong administrative and organisational skills.
• Excellent written and verbal communication.
• Ability to manage multiple tasks and meet deadlines.
• Experience in logistics or claims handling is advantageous.
• Proficiency in Microsoft Office and internal systems.

Responsibilities

• Process and track claims documentation with accuracy and efficiency.
• Communicate with customers, drivers, and internal teams to gather required information.
• Assist in identifying freight discrepancies and damage endorsements.
• Support recovery actions and maintain compliance with company policies.
• Contribute to continuous improvement initiatives within the claims process.

Skills

Administrative skills

Communication skills

Multitasking

Logistics/claims handling experience

Tools

Microsoft Office

Job description

Auckland City, N, NZ.

Connecting people and communities\| Driving eCommerce \| Moving New Zealand With an extensive network across New Zealand, Team Global Express gets things moving.

Team Global Express gets things moving.

We’re on a journey to be the most sustainable logistics leader in New Zealand and are committed to winning our customers’ trust through delivering operational excellence.

To support the great work our teams are doing, we’re on the hunt for a Claims Administrator to join us on a 12-month fixed term contract!

About the role - Mō te tūranga

As a Claims Administrator, you’ll be responsible for processing claims, managing documentation, and liaising with internal and external stakeholders to ensure timely resolution. You’ll work closely with your Claims Team Leader and collaborate with a supportive team.

Key responsibilities:

• Process and track claims documentation with accuracy and efficiency.
• Communicate with customers, drivers, and internal teams to gather required information.
• Assist in identifying freight discrepancies and damage endorsements.
• Support recovery actions and maintain compliance with company policies.
• Contribute to continuous improvement initiatives within the claims process.

What will you bring? – Ōu Pūkenga?

You’re organised, proactive, and take pride in getting the details right.

Additionally, you will need:

• Strong administrative and organisational skills.
• Excellent written and verbal communication.
• Ability to manage multiple tasks and meet deadlines.
• Experience in logistics or claims handling is advantageous.
• Proficiency in Microsoft Office and internal systems.

Your Benefits - Ō Painga

You’ll join a supportive team within a large, complex business, with plenty of opportunity to make an impact and continue building your career Additionally, you’ll get. To be part of a multinational business with opportunities across the Trans-Tasman. A national commitment to attaining the highest standards in Health, Safety, and Environment (HSE) through best practise. As an organisation that thrives on collaboration and creating shared clarity, please note we are onsite first but can flex when we need to.

Team Global Express is an Alcohol and Drug Free Workplace. Pre-employment checks will include an MOJ, Drug & Alcohol Testing, Medical Assessment and Reference Checking.

Applicants must be eligible to work in NZ effective immediately.

Please note we will only communicate with candidates via approved recruitment channels.