Claims Administrator

Team Global Express; Auckland; On-site; NZD 48,000 - 60,000; Full time

Benefits offered by this job

Onsite first with flexibility

Job summary

Team Global Express in Auckland, New Zealand, is seeking a Claims Administrator for a 12-month fixed-term contract. You will process claims, manage documentation, and liaise with customers, drivers, and internal teams to resolve issues promptly.

The role requires strong administrative and organisational skills, excellent written and verbal communication, and the ability to juggle multiple tasks to meet deadlines.

Qualifications

• Strong administrative and organisational skills.
• Excellent written and verbal communication.
• Ability to manage multiple tasks and meet deadlines.
• Experience in logistics or claims handling is advantageous.
• Proficiency in Microsoft Office and internal systems.

Responsibilities

• Process and track claims documentation with accuracy and efficiency.
• Communicate with customers, drivers, and internal teams to gather required information.
• Assist in identifying freight discrepancies and damage endorsements.
• Support recovery actions and maintain compliance with company policies.
• Contribute to continuous improvement initiatives within the claims process.

Skills

Administrative skills

Organisational skills

Communication

Tools

Microsoft Office

Job description

Connecting people and communities| Driving eCommerce | Moving New ZealandWith an extensive network across New Zealand, Team Global Express gets things moving. We’re on a journey to be the most sustainable logistics leader in New Zealand and are committed to winning our customers’ trust through delivering operational excellence.To support the great work our teams are doing, we’re on the hunt for a Claims Administrator to join us on a 12-month fixed term contract!About the role - Mō te tūrangaAs a Claims Administrator, you’ll be responsible for processing claims, managing documentation, and liaising with internal and external stakeholders to ensure timely resolution. You’ll work closely with your Claims Team Leader and collaborate with a supportive team.Key responsibilities:Process and track claims documentation with accuracy and efficiency.Communicate with customers, drivers, and internal teams to gather required information.Assist in identifying freight discrepancies and damage endorsements.Support recovery actions and maintain compliance with company policies.Contribute to continuous improvement initiatives within the claims process.What will you bring? – Ōu Pūkenga?You’re organised, proactive, and take pride in getting the details right.Additionally, you will need:Strong administrative and organisational skills.Excellent written and verbal communication.Ability to manage multiple tasks and meet deadlines.Experience in logistics or claims handling is advantageous.Proficiency in Microsoft Office and internal systems.Your Benefits - Ō PaingaYou’ll join a supportive team within a large, complex business, with plenty of opportunity to make an impact and continue building your careerAdditionally, you’ll get.To be part of a multinational business with opportunities across the Trans-Tasman.A national commitment to attaining the highest standards in Health, Safety, and Environment (HSE) through best practise.As an organisation that thrives on collaboration and creating shared clarity, please note we are onsite first but can flex when we need to.How to apply - Me pēhea te tonoWe’ve got a great team of people and are focused on the future. If you’re up for an exciting challenge and are keen to make a difference, come join us as we embark on the next chapter in our story.Team Global Express is an Alcohol and Drug Free Workplace. Pre-employment checks will include an MOJ, Drug & Alcohol Testing, Medical Assessment and Reference Checking.Applicants must be eligible to work in NZ effective immediately.Please note we will only communicate with candidates via approved recruitment channels.