Claims Coordinator - Fixed Term - Porirua

Presbyterian Support Central; Auckland; Hybrid; NZD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Great discounts

Health and wellbeing support

A supportive workplace

A place where everyone belongs

Job summary

Presbyterian Support Central (PSC) is recruiting a Claims Coordinator for Enliven. The role involves identifying, lodging and managing ACC claims on behalf of eligible residents, ensuring accurate documentation and end-to-end invoicing from lodgement to payment.

This is a Full Time, Fixed Term Position until 25 June 2027. A clinical background helps, but registration is not required; strong admin and communication skills are essential.

Qualifications

• Clinical background is preferred but not required.
• Strong administrative skills and good documentation practices are essential.
• You are a confident communicator with internal and external stakeholders.
• Will hold NZ driver’s licence and travel to Homes/sites as required.
• Familiarity with client and finance systems; ability to learn ACC claims processes quickly.

Responsibilities

• Prepare, lodge and invoicing for ACC claims through approved ACC systems and processes.
• Manage accepted claims and associated invoicing requirements.
• Ensure relevant information is recorded in required systems.
• Follow up outstanding payments and resolve invoicing issues.

Skills

Clinical background

Administrative skills

Documentation practices

Communication skills

Stakeholder management

Tools

ACC systems

Job description

Presbyterian Support Central

When you join Presbyterian Support Central (PSC), you’re becoming part of something truly special. As a not-for-profit organisation everything we do is about supporting people at the most vulnerable times of their lives, whether that’s an older person needing care and connection, or a family working through tough times.

We have two well-known brands that lie at the heart of our mahi:

• Enliven: our positive ageing services that create age-friendly communities where older people have companionship, choice, fun, and purpose.
• Family Works: our social services supporting tamariki and whānau through counselling, social work, life-skills and parenting programmes and safety services.

Together we make a lasting difference.

Mō te tūranga - About the role

The Claims Coordinator is responsible for identifying, accessing, lodging, and managing ACC claims on behalf of eligible residents across Enliven.

This is a Full Time, Fixed Term Position until 25 June 2027.

The role ensures resident documentation and clinical records supporting ACC claims are complete, accurate and compliant. Working closely with multidisciplinary team members, the Claims Coordinator managers the end-to-end ACC claims and invoicing process from identification and lodgement through to payment.

Key responsibilities include:

• Preparing, lodging and invoicing for ACC claims through approved ACC systems and processes.
• Managing accepted claims and associated invoicing requirements.
• Ensuring relevant information is recorded in required systems.
• Following up outstanding payments and resolving invoicing issues where required

We are looking for someone with a clinical background, but you are not required to be registered or hold an APC.

You’ll have strong administrative skills and good documentation practises.

You will also be a confident communicator, who is able to build good relationships with both internal and external stakeholders.

Additionally, you will have:

• Experience identifying process improvements and developing simple tools, templates or tracking systems is an advantage.
• Current New Zealand driver's licence and the ability to travel to Homes and sites as required.
• Commitment to maintaining accuracy and confidentiality.
• Client and finance system literacy
• Working knowledge of ACC claims processes, or the ability to learn these quickly.

At PSC, we believe our people are our greatest strength. When you join us, you’ll be part of a supportive team where your wellbeing, growth and contribution matter.

What you’ll enjoy:

• Competitive pay - a competitive pro-rata base salary plus KiwiSaver contributions
• Great discounts - enjoy discounts with major NZ brands and retailers
• Health and wellbeing support - Access to discounted healthcare cover and our free Employee Assistance Programme
• A supportive workplace - be part of our inclusive team where you can grow, learn and bring your whole self to work
• A place where everyone belongs - we value diversity and respect the unique role of Māori as Tangata Whenua

Our values guide how we work and how we care for the people around us:

When you join PSC, you’re not just taking a job. You’re joining a team with a strong sense of purpose, where people care about people.