Service Coordinator

Presbyterian Support Northern; Tauranga; Remote; NZD 65,000 - 75,000; Full time

Benefits offered by this job

KiwiSaver

Leave Purchasing

Wellbeing Support

Flu Vaccination

Long Service Leave

Referral Bonus

Job summary

Presbyterian Support Northern in Tauranga is seeking a Service Coordinator to join the Enliven team. You will help deliver high-quality, person-centred home and community support services from the Tauranga Enliven office.

You will work with clients, whānau, staff and external partners to ensure services run smoothly, are responsive, and align with contractual requirements. This role balances clinical practice with coordination and service improvement.

Qualifications

• You will bring strong clinical capability alongside excellent organisation and relationship-building skills.
• You will be: A registered nurse, Physio or Occupational therapist (essential).
• Full NZ Drivers License with no restrictions.
• Experience in aged care, community health or rehabilitation settings.
• Strong assessment, documentation and care planning skills.
• Experience coordinating services and working with multidisciplinary teams.
• The ability to manage competing priorities in a fast-paced environment.
• Well-developed communication and problem-solving skills.
• A values-based approach aligned with Enliven and Presbyterian Support Northern.

Responsibilities

• Coordinating services to ensure service users receive the right support at the right time
• Undertaking clinical assessments and reviews for non-complex clients
• Developing and maintaining individual support plans focused on independence and wellbeing
• Supporting rostering, scheduling and effective Support Worker–service user matching
• Building strong relationships with NASC, DHBs, GPs and community partners
• Contributing to reporting, quality systems and service improvement initiatives
• Supporting staff development, engagement and a positive team culture
• Working in a way that honors Tangata Whenua and promotes culturally appropriate practice

Skills

Clinical capability

Organisation

Relationship-building

Communication

Problem-solving

Multidisciplinary teamwork

Education

Registered nurse

Physiotherapist

Occupational therapist

Job description

Te āhua o te mahi | The Role

We are seeking a Service Coordinator to join our Enliven team and play a key role in delivering high-quality, person-centered home and community support services.

Based in our Tauranga Enliven office, reporting to the Lead Service Coordinator you will support in the delivery of a flexible, restorative, community-based service that is driven by what matters most to the people we support. You will work closely with service users, whānau, support workers, allied health professionals and external stakeholders to ensure services are well coordinated, responsive and aligned with Enliven’s service model and contractual requirements.

This is a rewarding opportunity for someone who enjoys balancing clinical practice with coordination, relationship management and service improvement.

Key responsibilities include:

• Coordinating services to ensure service users receive the right support at the right time

• Undertaking clinical assessments and reviews for non-complex clients

• Developing and maintaining individual support plans focused on independence and wellbeing

• Supporting rostering, scheduling and effective Support Worker–service user matching

• Building strong relationships with NASC, DHBs, GPs and community partners

• Contributing to reporting, quality systems and service improvement initiatives

• Supporting staff development, engagement and a positive team culture

• Working in a way that honors Tangata Whenua and promotes culturally appropriate practice

He kōrero mōu | About You

You will bring strong clinical capability alongside excellent organisation and relationship-building skills. You enjoy working collaboratively and are committed to delivering high-quality services for our clients.

You will be:

• A registered nurse, Physio or Occupational therapist (essential)

• Full NZ Drivers License with no restrictions

• Experience in aged care, community health or rehabilitation settings

• Strong assessment, documentation and care planning skills

• Experience coordinating services and working with multidisciplinary teams

• The ability to manage competing priorities in a fast-paced environment

• Well-developed communication and problem-solving skills

• A values-based approach aligned with Enliven and Presbyterian Support Northern

Ngā āhuatanga hirahira o te mahi nei | Highlights of Working with Us

We are committed to creating a diverse workplace where you can look forward to feeling included and valued for your contribution. Examples of our commitment, include that we are a dementia friendly organisation, a DVFREE Tick Accredited employer, a member of Te Uru Tāngata Centre for Workplace Inclusion; and a member of the Pride Pledge.

Our people are critical to our success. As part of our team, you will have access to:

• Boost Programme: Instant access to special offers, gym memberships, and seasonal holiday deals across 50+ popular Kiwi brands.

• Referral Bonus: A $200 reward for every successful referral of a friend or family member to PSN wide.

• Employee Recognition: Company recognition for continued years of service. Nomination of employees for living the company values.

• Long Service Leave: An extra 5 days of leave applied at 5 years of service.

• KiwiSaver: Contributions provided in addition to your base salary.

• Leave Purchasing: The option to apply to purchase up to 10 additional days of annual leave each year.

• Wellbeing Support: Confidential support and online resources for you and your family through the Employee Assistance Programme (EAP).

• Flu Vaccination: Free annual flu vaccinations provided to help protect your health and wellbeing.

• PSN Scholarship: Financial and academic support opportunities to fund your professional development and higher education.