Customer Care Coordinator

Aotearoa New Zealand Association of Social Workers; Maungakiekie-Tāmaki; On-site; NZD 30,307,000 - 33,062,000; Part time

Benefits offered by this job

Onsite parking

Penrose office location

Job summary

New Zealand Medical Indemnity Insurance Limited (NZMII) is seeking a Customer Experience & Support Coordinator to create and manage rosters, coordinate with our team, and resolve scheduling conflicts to ensure seamless service delivery for clients.

You’ll rely on strong communication, organisation, and the ability to stay calm under pressure in a fast-paced environment at our Penrose office with onsite parking.

Qualifications

• Proven experience in Customer Service or Call Centre roles.
• Excellent verbal and written communication skills
• Professional integrity e.g. confidentiality and privacy
• Ability to work independently but also part of a team
• Capability to prioritise and manage your time effectively, with well developed organisational skills
• Proven high level of competence in computer systems i.e. Microsoft suite

Responsibilities

• Create and manage rosters to ensure coverage for clients.
• Coordinate with internal team to address scheduling conflicts and ensure policy compliance.
• Provide high-quality customer service and support, maintaining confidentiality.
• Work at the Penrose office with onsite parking.
• Adapt to a fast-paced environment and support team needs.

Skills

Customer Service

Verbal communication

Written communication

Confidentiality

Time management

Organisational skills

Tools

Microsoft Office

Job description

Our Customer Care Coordinator is responsible for creating and managing our support worker rosters to ensure coverage and a seamless service is delivered to our clients. This role involves coordinating with our internal team, addressing scheduling conflicts and maintaining compliance with policies and client requirements. You will pride yourself on your natural communication skills, organisation, calm under pressure and the ability to adapt to a fast-paced environment.

This role is a Fixed Term opportunity until February 2027 with 16 hours per week, Wednesday 4.30pm - 10 pm, Friday 4.30pm - 10pm and Saturday 3.30pm - 10pm.

Based at our Penrose office with onsite parking and easy walk to Penrose train station.

We would love to hear from you if you have:

• Proven experience in Customer Service or Call Centre roles.
• Excellent verbal and written communication skills
• Professional integrity eg: confidentiality and privacy
• Ability to work independently but also part of a team
• Capability to prioritise and manage your time effectively, with well developed organisational skills
• Proven high level of competence in computer systems ie: Microsoft suite

Ko mātou tēnei I This is Us

We believe that everyone should be able to actively contribute to their community and thrive. We are a not-for-profit organisation, stretching from Taupo to Whangarei, that provides access to critical health and social services. We are renowned for our core services Enliven, Family Works, Lifeline and Shine.

Everything we do is informed by our purpose to enable our clients to have a better life; and our values of Hope, Trust & Integrity, Compassion, Partnership, Tangata Whenua.

Our Enliven Service is a leading provider of home and community support for older people and those with disabilities or recovering from injury. Our team of more than 600 believe that our elderly, those living with dementia and other conditions should be able to maximise their independence and engage, socialise and be active in their communities.

We are Diverse and Inclusive: We are committed to creating a diverse work place where you can look forward to feeling included and valued for your contribution. Examples of our commitment, include that we are a dementia friendly organisation, a DVFREE Tick Accredited employer, a member of Te Uru Tāngata Centre for Workplace Inclusion; and a member of the Pride Pledge.

• Boost Programme: Instant access to special offers, gym memberships, and seasonal holiday deals across 50+ popular Kiwi brands.
• Referral Bonus: A $200 reward for every successful referral of a friend or family member to PSN wide.
• Employee Recognition: Company recognition for continued years of service. Nomination of employees for living the company values.
• Long Service Leave: An extra 5 days of leave applied at 5 years of service.
• KiwiSaver: Contributions provided in addition to your base salary.
• Leave Purchasing: The option to apply to purchase up to 10 additional days of annual leave each year.
• Wellbeing Support: Confidential support and online resources for you and your family through the Employee Assistance Programme (EAP).
• Flu Vaccination: Free annual flu vaccinations provided to help protect your health and wellbeing.
• PSN Scholarship: Financial and academic support opportunities to fund your professional development and higher education.

Please contact us at @psn.org.nz if you have any questions or would like a copy of the Role Profile.

Presbyterian Support Northern 95 subscribers

Hirer responsiveness Salary match Number of applicants

Community Services & Development 101-1,000 employees

A better life for everyone, regardless of age, disability or injury.

A pioneer of home and community care, Enliven was launched in 2002, following a successful pilot in Hamilton.

Today, we offer a range of home and community support services and Individualised Funding across the central North Island, including Auckland, North Auckland, Counties, Manukau, Hamilton, Rotorua, Tauranga, Whakatane and Taupo.

A better life for everyone, regardless of age, disability or injury.

A pioneer of home and community care, Enliven was launched in 2002, following a successful pilot in Hamilton.

Today, we offer a range of home and community support services and Individualised Funding across the central North Island, including Auckland, North Auckland, Counties, Manukau, Hamilton, Rotorua, Tauranga, Whakatane and Taupo.

Penrose, Auckland, NZ

4d ago

Customer Experience & Support Coordinator

New Zealand Medical Indemnity Insurance Limited (NZMII)

Ellerslie, Auckland, NZ

8d ago

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