Claims Case Coordinator – Fixed Term

Fidelity Life; Auckland; On-site; NZD 52,000 - 70,000; Full time

Job summary

Fidelity Life in Auckland is seeking a Claims Case Management Support (Parental Leave Cover) to assist the Claims team with day-to-day administrative tasks and high-quality service delivery. You will lodge new claims, manage email inquiries, coordinate with external providers, and help ensure timely claims assessment.

The role requires 1–2 years of admin experience, NCEA Level 3, and strong Microsoft Office skills, with a focus on accuracy and building stakeholder relationships.

Qualifications

• NCEA Level 3 or equivalent qualification.
• 1–2 years of administration experience preferred.
• Experience liaising with third-party providers (regulatory bodies, lawyers, medical experts) preferred.
• Proficient with Microsoft Office; strong attention to detail.

Responsibilities

• Lodgement of new claims with Customers and Advisors.
• Manage daily email queries and respond when needed.
• Coordinate with external providers for information required for assessment.
• Validate and pay claim-related expenses.
• Prepare claim files for regulatory bodies as required.
• Support SLAs and deliver exceptional customer experience.

Skills

Microsoft Office

Attention to detail

Communication skills

Team player

Relationship building

Time management

Deadline driven

Education

NCEA Level 3 or equivalent

Job description

Fidelity Life in Auckland is seeking a Claims Case Management Support (Parental Leave Cover) to assist the Claims team with day-to-day administrative tasks and high-quality service delivery. You will lodge new claims, manage email inquiries, coordinate with external providers, and help ensure timely claims assessment.

The role requires 1–2 years of admin experience, NCEA Level 3, and strong Microsoft Office skills, with a focus on accuracy and building stakeholder relationships.