Claims Case Management Support (Parental Leave Cover)

Fidelity Life; Auckland; On-site; NZD 52,000 - 70,000; Full time

Job summary

Fidelity Life in Auckland is seeking a Claims Case Management Support (Parental Leave Cover) to assist the Claims team with day-to-day administrative tasks and high-quality service delivery. You will lodge new claims, manage email inquiries, coordinate with external providers, and help ensure timely claims assessment.

The role requires 1–2 years of admin experience, NCEA Level 3, and strong Microsoft Office skills, with a focus on accuracy and building stakeholder relationships.

Qualifications

• NCEA Level 3 or equivalent qualification.
• 1–2 years of administration experience preferred.
• Experience liaising with third-party providers (regulatory bodies, lawyers, medical experts) preferred.
• Proficient with Microsoft Office; strong attention to detail.

Responsibilities

• Lodgement of new claims with Customers and Advisors.
• Manage daily email queries and respond when needed.
• Coordinate with external providers for information required for assessment.
• Validate and pay claim-related expenses.
• Prepare claim files for regulatory bodies as required.
• Support SLAs and deliver exceptional customer experience.

Skills

Microsoft Office

Attention to detail

Communication skills

Team player

Relationship building

Time management

Deadline driven

Education

NCEA Level 3 or equivalent

Job description

Claims Case Management Support (Parental Leave Cover)

Posted: 14/09/2026

Closing Date: 11/10/2026

Job Type: Fixed Term Full Time

Location: Auckland - Fidelity Life House

Job Category: Insurance

About Us:

At Fidelity Life, we take pride in our role in New Zealand's Growth Story, safeguarding the way of life for New Zealanders for over 50 years. Our success contributes directly to the growth of New Zealand, through our shareholders, customers, and people, making us a unique player in the market. As a trusted and dedicated contributor to protecting New Zealanders, we invite you to join our team and make a meaningful impact.

Job Description

Role Overview:

The purpose of this role is to support the Claims team to efficiently assess and manage all claims by ensuring effective delivery of the day-to-day claims administrative support functions whilst ensuring the delivery of high-quality service to Customer and other internal and/or external stakeholders.

Key responsibilities within the role is the lodgement of new claims with Customers and Advisors, daily management and maintenance of email queries and engaging with external providers to ensure we receive the information we require to enable the efficient and accurate assessment of our customers claims.

Key Responsibilities:

Claims Administration

• Lodgement of new claims.
• Follow up activity with Customers & Advisors on new claims that have not progressed to enable assessments.
• Distributing to internal claims teams emails received to our claim’s inbox.
• Responding when appropriate to emails received in our claim’s inbox.
• Validating and paying of claims related expenses.
• Prepare claim files for regulatory bodies as needed.
• Communicate and work effectively with key stakeholders to ensure agreed Service Level agreements are met.
• Ensure all processes and ways of working within the Claims Administration team remain aligned to the Claims strategy and the delivery of an exceptional Customer experience during their claim.
• Identifying and raising with your Leader any continuous improvement opportunities within the team.

Desired Skills and Experience

What We’re Looking For:

Qualifications:

• NCEA Level 3 or equivalent qualification is required.

Experience:

• Minimum 1-2 years administration experience preferred.
• Experience in liaising with third party providers (e.g., Regulatory bodies, Lawyers, Medical experts etc) preferred.

Skills:

• Ability to navigate and work comfortably well with Microsoft suites/applications (beginner to intermediate)
• Strong attention to detail and accuracy.
• Strong written and verbal communication skills.
• Positive team player
• Ability to build effective relationships with stakeholders.
• Ability to work to deadlines, prioritise and manage multiple work requirements

Fidelity Life is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.