Claims Specialist - Fixed Term

Aon plc; Wellington; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Global Wellbeing Days

Smart Working

Inclusive, diverse workplace

Job summary

Aon is seeking a proactive Claims Specialist to join the Regional Claims team in Aotearoa New Zealand on a fixed-term contract until June 2027. The role involves acting as the front-line contact for corporate clients, liaising with insurers and legal advisers, and ensuring accurate claim records and processing of fees.

You will work within a collaborative, professional team and contribute to risk and broking services.

Qualifications

• Experience in claims or corporate customer service preferred.
• Strong communication and organisational skills are essential.
• Ability to work autonomously and manage multiple tasks.

Responsibilities

• Be the front-line contact for corporate clients with claims inquiries.
• Liaise between clients, insurers, legal advisers and other stakeholders.
• Prepare accurate and concise claim records for brokers.
• Process legal fees and monitor reserves.
• Perform general administration and record maintenance.

Skills

Front-line experience

Client communication

Organisational skills

Written/verbal communication

Autonomy

Office software

Problem solving

Education

Claims background or customer service in corporate setting

Tools

Office suite

Job description

Claims Specialist

We are looking for a proactive individual to join our Regional Claims team. Ideally you will have experience from within the industry that you can bring with you to this role, otherwise you will be part of a team with expert professionals where you will be able to learn, grown and develop from their experience.

What makes working at Aon Aotearoa New Zealand different

As a Claims Specialist you will have the opportunity to collaborate with other professionals both within and externally to the organisation. Your valued contributions will play a key part in the delivery of our Risk and Broking services to our corporate clients.

**Please Note: This is a Fixed Term Contract until June 2027**

Some of your responsibilities will include

• Being a front-line point of contact for our corporate clients and looking after any enquiries related to claims they might have
• Liaison between our clients, the insurers, legal advisers, and other related stakeholders
• Preparation of accurate and concise claim records for brokers
• Processing of legal fees and monitoring reserves
• General administration and record maintenance

Skills and experience that will lead to success

Ideally you will come from a Claims background, otherwise experience from a customer or solution driven environment with strong administrative aspects to the role from within a corporate setting would be well suited to the role.

Other key skills will be:

• Call Centre or phone based experience highly regarded
• A customer first mentality along with being a proactive problem solver
• You’ll be a natural communicator who understands how to tailor to the situation, whether it be face to face, over the phone or through written correspondence
• You’ll be a motivated self-starter who once up and running is able to work with a level of autonomy
• Strong organisational skills and the ability to prioritise your work
• Outstanding written and verbal communication skills
• Confidence using the usual suit of Office Products, but also the ability to pick up new system

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.

Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.

We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on [e-mail]

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.