Claims Administrator

Partners Life Limited; Devonport-Takapuna; Hybrid; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive training

Career development

Bonus after 12 months

Life insurance

Income protection

Discounted medical insurance

Birthday leave

Long service leave

Maternity leave top-up

Flexible hybrid work

Takapuna office

Job summary

Partners Life is seeking a motivated Claims Administrator to join our busy Claims team, supporting the administration of Medical and Risk insurance claims. You will manage end-to-end administration, ensure accurate processing, and maintain clear records in line with our policies and SLAs.

You will collaborate with customers, advisers, and internal stakeholders, delivering clear, empathetic communication and contributing to continuous improvement across claim types.

Qualifications

• Experience in administration and/or insurance-related roles.
• High levels of accuracy, attention to detail, and accountability.
• Strong time management skills and the ability to meet deadlines and SLAs.
• Clear, professional written and verbal communication skills.
• Confidence engaging with customers, advisers, and internal stakeholders.
• Sound working knowledge of Microsoft Office (Word, Excel, Access).
• Commitment to confidentiality, fairness, and quality outcomes.

Responsibilities

• Administer Medical and Risk claims accurately and efficiently, including invoice loading, benefit entitlement calculations, and payment processing.
• Maintain complete and accurate claim records across systems.
• Manage follow-up activities to ensure all required information is obtained and claims progress appropriately.
• Respond to client and adviser queries in a timely, professional, and empathetic manner.
• Ensure claims processes, turnaround times, and quality standards are consistently met across both claim portfolios.
• Support internal and external audit requirements through strong record keeping and compliance.

Skills

Administration

Customer service

Attention to detail

Time management

MS Office

Tools

Microsoft Office

Job description

Kickstart your career in financial services – Insurance

Partners Life is one of New Zealand’s largest life and health insurance companies. As part of the Daiichi Life Group, a leading global insurance provider, we are writing our next chapter of growth and opportunity.

We know the industry needs bold thinkers and passionate people to help reshape the future of insurance, and that is exactly who we are looking for. We are committed to doing things differently, lifting industry standards, challenging the status quo, and delivering real value through innovation and personalised advice.

If you are looking to join a company that’s redefining the insurance landscape and backed by the strength of a global group, Partners Life is the place to grow your career and make a real impact.

About the opportunity

We are seeking a motivated Claims Administrator to join our busy and friendly Claims team, supporting the administration of Medical and Risk insurance claims.

You will support the end‑to‑end administration of Medical and Risk claims, ensuring claim information, payments, and decisions are processed accurately, recorded clearly, and managed in line with our claims philosophy, SLAs, and regulatory requirements.

You will work closely with customers, advisers, and internal stakeholders, providing clear, fair, and empathetic communication throughout the claims process. You’ll also contribute to a collaborative team environment, supporting shared learning and continuous improvement across claim types.

As Claims Administrator, you will

• Administer Medical and Risk claims accurately and efficiently, including invoice loading, benefit entitlement calculations, and payment processing
• Maintain complete and accurate claim records across systems
• Manage follow‑up activities to ensure all required information is obtained and claims progress appropriately
• Respond to client and adviser queries in a timely, professional, and empathetic manner
• Ensure claims processes, turnaround times, and quality standards are consistently met across both claim portfolios
• Support internal and external audit requirements through strong record keeping and compliance

About you

You will bring strong administration capability and a customer‑focused mindset, with the ability to balance accuracy, efficiency, and empathy in a busy environment.

If you enjoy working with detail, take pride in doing the right thing for customers, and are keen to develop (or continue building) your career in claims and insurance, this is a fantastic opportunity to join a company that genuinely invests in and develops its people.

You will demonstrate:

• Experience in administration and/or insurance‑related roles
• High levels of accuracy, attention to detail, and accountability
• Strong time management skills and the ability to meet deadlines and SLAs
• Clear, professional written and verbal communication skills
• Confidence engaging with customers, advisers, and internal stakeholders
• Sound working knowledge of Microsoft Office (Word, Excel, Access)
• Commitment to confidentiality, fairness, and quality outcomes

What We Offer

At Partners Life, we believe our people are our greatest asset and are proud to invest in their growth, wellbeing, and success. Here are just some of the benefits you will enjoy as part of our family (some benefits apply to permanent employees only):

• Comprehensive training and ongoing support
• Genuine career development and progression opportunities
• Participation in our discretionary bonus scheme after 12-month service
• Life insurance and income protection covers at our cost, plus discounted medical insurance
• Birthday leave and long service leave
• Maternity leave salary top up, reduced hours options, and secondary parental leave
• Flexible hybrid working arrangements
• Modern office with a stunning view in the heart of Takapuna

To be eligible to apply for this role, you must have the legal right to work in New Zealand.

We are not engaging recruitment agencies for this role.