Checkout Supervisor

Foodstuffs North Island; Auckland; On-site; NZD 52,000 - 66,000; Full time

Job summary

Foodstuffs North Island is seeking a hands-on Checkout Supervisor to lead a busy front-end team in Auckland. You will supervise the checkout area, model excellent customer service, and keep operations running smoothly during peak periods.

Ideal candidates have checkout or customer service experience, are confident leaders, and can multitask while prioritizing tasks. Hours include Thursday and Sunday shifts; LCQ or GMCertificate is advantageous but not essential.

Qualifications

• Checkout & customer service experience required
• Leads by example and sets high standards
• Calm under pressure with strong prioritization
• Excellent communication and team collaboration

Responsibilities

• Lead the checkout team by example and drive outstanding customer service
• Supervise multiple tasks across checkouts and Lotto services, prioritizing needs
• Monitor shop floor and assist as needed during busy periods
• Maintain a calm, professional presence during peak times

Skills

Leadership

Customer service

Multitasking

Communication

Education

LCQ or GMCertificate

Job description

• Do you have strong checkout or customer service experience?
• Can you confidently lead a busy team by setting the standard yourself?
• Are you calm under pressure and great at multitasking and prioritizing?

We’re looking for a motivated, hands‑on Checkout Supervisor who leads by example and helps create a positive, high‑performing front‑end environment. You’ll be supporting a busy team and ensuring every customer enjoys an excellent experience.

What the role involves

Reporting to the Checkout Manager, you’ll help oversee the smooth running of the checkout department, including:

• Leading byexample with outstanding customer service
• Managingmultiple tasks at once — for example, supervising self‑serve checkoutswhile serving Lotto customers and prioritizing what needs attention first
• Monitoringthe shop floor and stepping in wherever needed
• Maintaininga calm, professional presence during busy or pressured periods

This role suits someone who thrives in a fast‑paced environment dan enjoys being hands-on.

Who we’re looking for

• A naturalleader who sets the tone through their own behaviors
• Someoneconfident, approachable, and steady under pressure
• Excellentmultitasking and prioritization skills
• A greatcommunicator and team player
• Previouscheckout & customer service experience
• LCQ or GMCertificate (advantageous, but not essential)

Days & Hours

• Thursday: 11am– 8pm
• Sunday: 11am– 8pm

Applicationclose 15/11/26 unless filled earlier

Location: North Island, Auckland, Albany

Closing Date: Applications close 15/11/26 unless filled earlier.