Checkout Team Lead - Customer-Focused Ops

Foodstuffs North Island; Waihi; On-site; NZD 34,000 - 41,000; Full time

Job summary

New World Waihi is seeking an experienced and motivated Checkout Supervisor to lead our front-end checkout operations. This is a key supervisory role responsible for ensuring efficient customer flow, high service standards, and a positive team environment.

The position is full time with a pay rate of $25-30 per hour, depending on experience. You will support the Checkout Manager in daily management and be the insole charge for opening and closing the department, while mentoring the team.

Qualifications

• Outgoing and friendly.
• Relate well to all people.
• High standards of presentation.
• Honest, reliable, excellent work ethic.
• Physically fit – you’ll be on your feet all day and moving between Checkouts.
• Customer service driven – you’ll spend a lot of time helping our customers.
• Communicate clearly.
• Able to work well under pressure.
• Great organizational skills and the ability to prioritize tasks as required.
• Experience in retail preferably in a position with responsibility or a supervisory role.

Responsibilities

• Working with the Checkout Manager, 2IC and other Supervisors to lead the Checkout team.
• Working with the Checkout Manager and Assistant Manager to oversee the day-to-day operations of the Checkout department.
• Doing varying tasks which may include checkout operating, managing Self-Checkout lanes and Express lanes, packing, cleaning, and trolleys.
• Being in sole charge of Checkout department and being responsible for opening and closing the Checkout department as required.

Skills

Outgoing and friendly

Relate well to all people

Presentation

Honest and reliable

Physically fit

Customer service oriented

Clear communication

Work under pressure

Organisational skills

Retail supervisory experience

Job description

New World Waihi is seeking an experienced and motivated Checkout Supervisor to lead our front-end checkout operations. This is a key supervisory role responsible for ensuring efficient customer flow, high service standards, and a positive team environment.

The position is full time with a pay rate of $25-30 per hour, depending on experience. You will support the Checkout Manager in daily management and be the insole charge for opening and closing the department, while mentoring the team.