Checkout Manager - New World Stratford

Foodstuffs North Island; Stratford; On-site; NZD 65,000 - 80,000; Full time

Job summary

New World Stratford is seeking a motivated Checkout Manager to lead a customer-focused checkout team and uphold high standards of service and efficiency. This hands-on leadership role involves rostering, wage-cost control, cash handling, and Duty Manager responsibilities, including the sale and supply of alcohol.

You will recruit, train, coach and performance-manage staff while maintaining health, safety and presentation across the department in a fast-paced retail environment beneath Mount

Qualifications

• Proven leadership experience in retail or customer service.
• Experience supervising a checkout/front-end team is desirable.
• Strong people leadership, communication and problem-solving.
• Ability to manage rosters and labour costs.
• Current Duty Manager's Certificate or willingness to obtain one.
• Solid health and safety knowledge.

Responsibilities

• Lead and develop a customer-focused checkout team providing exceptional service.
• Oversee checkout operations, self-checkouts, Lotto and customer service areas.
• Recruit, train, coach and performance-manage team members.
• Create and maintain department rosters ensuring appropriate staffing levels.
• Monitor wage costs in line with store targets.
• Ensure cash handling procedures are followed.
• Manage customer enquiries, complaints and feedback professionally.
• Maintain presentation, housekeeping and health and safety standards.
• Lead by example during busy trading periods and on the checkout floor.
• Undertake Duty Manager responsibilities including alcohol sale responsibilities.
• Collaborate with leadership to achieve store goals.

Skills

Leadership experience

People leadership

Customer service

Communication

Problem solving

Organisational skills

Roster management

Labour cost control

Health and safety

Education

Duty Manager's Certificate

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Do you have a passion for delivering exceptional customer service and leading high-performing teams? Are you an experienced retail leader who thrives in a fast-paced environment? If so, New World Stratford has an exciting opportunity for a motivated and forward-thinking Checkout Manager to join our team.

Situated beneath the iconic Mount Taranaki and just 40 minutes from New Plymouth, New World Stratford is proud of its strong community connections, outstanding customer service, and commitment to delivering a great shopping experience for our customers every day.

About the Role

This is a hands-on leadership role where you will play an important part in creating a positive team culture, maintaining high standards, and ensuring our customers receive a friendly and efficient checkout experience every time.

Key Responsibilities

• Lead and develop a customer-focused checkout team that consistently delivers exceptional service.
• Ensure the efficient operation of all checkout functions, self-checkouts, Lotto, and customer service areas.
• Recruit, train, coach, and performance-manage team members.
• Create and maintain effective department rosters to ensure appropriate staffing levels at all times.
• Monitor and control department wage costs in line with store targets.
• Ensure all cash handling procedures are followed accurately and consistently.
• Manage customer enquiries, complaints, and feedback professionally and effectively.
• Maintain high standards of presentation, housekeeping, and health and safety across the department.
• Ensure checkout processes, policies, and procedures are consistently followed.
• Support the team during busy trading periods and lead by example on the checkout floor.
• Undertake Duty Manager responsibilities, including responsibility for the sale and supply of alcohol.
• Identify and implement continuous improvement initiatives that enhance customer experience, efficiency, and team performance.
• Work collaboratively with the wider leadership team to achieve store goals and deliver an outstanding shopping experience.

What's in it for You?

• We're in it together – we look after each other, communicate openly, and work together as one winning team.
• Join a store that is committed to developing great leaders and providing genuine career opportunities within New World.
• Be part of a high-performing leadership team focused on delivering excellent customer experiences.
• Work in a supportive and positive environment where your ideas, initiative, and leadership are valued.
• Be part of a 100% locally owned and operated store with strong connections to the Stratford community.
• Work in a great location beneath the iconic Mount Taranaki and within the vibrant Taranaki community.

What We're Looking For

• Proven leadership experience in a retail or customer service environment.
• Previous experience managing or supervising a checkout/front-end team is highly desirable.
• Strong people leadership skills, with the ability to motivate, coach, develop, and support team members.
• Excellent communication and problem-solving abilities.
• Strong organisational skills and attention to detail.
• Experience managing rosters and labour costs.
• A genuine commitment to providing exceptional customer service.
• Current Duty Manager's Certificate, or willingness to obtain one.
• A solid understanding of health and safety requirements.
• The ability to remain calm, organised, and make effective decisions in a fast-paced environment.
• A positive, proactive attitude and the ability to lead by example.
• A passion for creating a great customer experience and building a strong, motivated team.

Join Our Team

Join the team at New World Stratford and help us deliver an exceptional checkout experience for our customers every day.