Customer Services Manager

Pak N Save; Porirua; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay with KPI bonuses

Foodies courses and growth

Disount cards for staff

Job summary

PAK'nSAVE Kapiti is seeking a Customer Services Manager to lead our Checkouts and Online (Click and Collect) departments. You will oversee a large team, ensuring outstanding customer service and strong collaboration across the store.

You will balance budgets, rostering, and KPI-driven bonuses, while upholding safety, training, and community engagement. This is a hands-on leadership role requiring energy, adaptability, and exceptional people skills.

Qualifications

• Experience leading large teams in a retail environment.
• Strong financial, operational and people management skills.
• Proven ability to coach and develop teams for performance and culture.

Responsibilities

• Provide leadership of Checkouts and Online departments, ensuring high service levels.
• Drive profitability and cost control while maintaining safety and culture.
• Coach and develop team members, manage rosters and day-to-day operations.

Skills

Leadership

Customer service

Coaching

Financial acumen

SAP

Spreadsheets

Team management

Regulatory compliance

Tools

SAP

Spreadsheets

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

PAK'nSAVE Kapiti is the Largest Supermarket on the KapitiCoast! We pride ourselves on being Fresh As, Cheap As and Sweet As!

Our purpose is to deliver a superior experience for ourteam, customers & community.

To ensure our customers are receiving the best possibleexperience, both in-store and online, we’re looking for someone with extensivecustomer service experience and comprehensive leadership capabilities to joinour team as our Customer Services Manager. It’s essential that you haveexperience in financial, operational and people practices that create businesssuccess as you’ll be leading a large team across our Checkout and Online (Clickand Collect) Departments. If we’ve described you and you’re looking for yournext leadership opportunity, read on!

You and the job…

• Provide exceptional leadership of our Checkouts andOnline departments, always being above the line and willing to get stuckin.
• Always thinking customer and ensuring the level ofservice not only yourself but the team provides is second to none.
• In it together – whether undertaking administrativetasks or supporting and guiding Checkouts and Online through day-to-dayoperations,you exude the spirit of collaboration.
• Adept at coaching conversations that help driveperformance and team spirit, you are a people person that brings bothenergy and calm to situations.
• Ability to multi-task, work with people from all walksof life, trouble-shoot and remain unflappable under pressure.
• An understanding of foundational HR practices relatedto team management and performance.
• Financially savvy – understands budgets and how tomaximise department profitability without compromising on service, safetyor culture.
• Computer literate – you understand systems, are wellversed in SAP and are comfortable using spreadsheets to analyse data andpresent information.
• You understand the value of team and recognise that youare successful when your team are successful.
• Physically fit – the role requires you to balance timebehind the desk and spending time on your feet, in the departments to helpsupport your team through day-to-day operations including lifting andpicking customer orders.
• Understanding of regulatory practices within asupermarket environment.
• A vibrant leader – you drive positive team spiritthrough your own involvement and passion with events, community drives andtheme weeks. You can get the creative juices flowing for Christmas ClubDay or Checker of the Year whilst fostering the fun in everything ourCustomer Services team strives to achieve.
• Welcome growth, challenge and change – we loveprogressive thinking and have a vision to continue growing our offerings,challenging the status quo by giving opportunities that support the team’sdevelopment and our customers shopping experience.
• Have at least two years of checkout management orretail department management experience as well as a Duty Managerslicense.

Days & Hours:

We will adjust these for the right person however it iscritical that you are both flexible and reliable with your roster as we operate7 days a week. You will be required to work one weekend day and do both openingand closing shifts throughout your week as to lead the team we must be seen bythe team.

In it for you…

As the largest employer on the Kapiti Coast, we have lots tooffer you including;

• Competitive pay package with KPI achievement bonuses.
• Foodies courses, learning and further growthopportunities.
• Foodies and Coastlands discount cards

Other Details:

• All applicants must have the ability to work within NZ and be able to pass a pre-employment drug test.
• We will be interviewing as suitable candidates come to hand and therefore reserve the right to close this advert early.

For more information - please email our People & Capability Manager Cat on: ***************@pns.co.nz