CEP Platform Lead, Team Growth & Platform Excellence

IAG; Wellington; On-site; NZD 120,000 - 170,000; Full time

Benefits offered by this job

KiwiSaver 4.5% employer contribution

Life insurance

20 days annual leave + 5 days MyLeave

Health & wellbeing payment

Parental leave 14 weeks

Learning & development opportunities

Job summary

IAG is seeking a Team Lead, CEP BAU, in New Zealand to guide the Commercial Enterprise Platform team through delivery, reliability and transformation. You and your team will ensure the platform remains reliable, secure, and responsive for customers and the business, while coaching growth and driving continuous improvement.

You will partner with business, product, and technology stakeholders to shape a high-performing team and manage incidents, changes and releases to maintain platform health

Qualifications

• Experience leading technology or delivery teams in complex environments.
• Strong people leadership with a focus on coaching, development and team success.
• Ability to manage operational priorities while supporting change initiatives.
• Experience across incident, problem, change or release management.
• Strong stakeholder management and relationship-building skills.
• Comfort navigating ambiguity and fast-paced environments.
• Experience in agile delivery with emphasis on engineering excellence and delivering business outcomes.

Responsibilities

• Lead and develop a multidisciplinary team, fostering engineering excellence through coaching, capability development, career growth and continuous improvement.
• Champion agile delivery practices, helping teams plan, prioritise and deliver outcomes efficiently while responding to changing business needs.
• Drive day-to-day platform operations, balancing incidents, service requests, regulatory commitments and targeted change initiatives.
• Coordinate incident, problem, change and release activities to maintain service stability and operational performance.
• Build strong partnerships across business, product and technology teams to align priorities and achieve shared outcomes.
• Use operational insights and performance data to identify improvement opportunities and enhance platform health.
• Manage risks, dependencies, capacity and competing priorities to support successful delivery outcomes for Commercial Enterprise Platform (CEP) initiatives.
• Provide clear governance reporting and operational visibility to support effective decision making.

Skills

People leadership

Agile delivery

Stakeholder management

Incident/change management

Team coaching

Cross-functional collaboration

Job description

IAG is seeking a Team Lead, CEP BAU, in New Zealand to guide the Commercial Enterprise Platform team through delivery, reliability and transformation. You and your team will ensure the platform remains reliable, secure, and responsive for customers and the business, while coaching growth and driving continuous improvement.

You will partner with business, product, and technology stakeholders to shape a high-performing team and manage incidents, changes and releases to maintain platform health