Contract Delivery Manager

PAE Inc Group; Devonport-Takapuna; On-site; NZD 90,000 - 120,000; Full time

Job summary

PAE Inc Group is seeking a Contract Delivery Manager based at Devonport Naval Base in New Zealand. The role sits at the centre of contract performance, service delivery and operational coordination, collaborating with leaders and support teams to meet maintenance, compliance and customer targets.

You will oversee workflow management, reporting and contract support functions, ensuring continuous improvement and strong NZDF stakeholder partnerships to deliver excellent service outcomes.

Qualifications

• Experience in facilities management and contract administration.
• Strong coordination of multidisciplinary teams and service delivery activities.
• Proven track record in performance reporting and stakeholder management.

Responsibilities

• Monitor contract performance against KPIs and service levels.
• Coordinate workflow management and work order progression.
• Support compliance, audit and quality assurance activities.
• Lead and support Cleaning, Grounds and support functions.
• Monitor reporting, performance trends and operational risks.
• Support customer satisfaction and service delivery outcomes.
• Coordinate operational responses to workflow and performance issues.
• Support contract administration, reporting and governance activities.
• Build strong relationships with NZDF stakeholders and operational teams.
• Drive continuous improvement across systems, processes and service delivery.

Skills

Facilities management

Contract administration

Operational leadership

Workflow management

Performance reporting

Stakeholder management

NZ driver licence

NZDF security clearance readiness

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

For over 30 years, PAE has partnered with the New Zealand Defence Force, delivering facilities and asset management services that keep critical environments working and moving.

As a proudly iwi-owned organisation, we recognise our role as kaitiaki, guardians of the environments and communities we support, and we are committed to building strong, respectful partnerships grounded in manaakitanga.

We're looking for a Contract Delivery Manager to join our team at Devonport Naval Base.

This is a pivotal role that sits at the centre of contract performance, service delivery and operational coordination. You'll work closely with operational leaders, supervisors and support teams to ensure maintenance programmes, compliance obligations, customer requests and service delivery targets are achieved.

If you enjoy bringing people, systems and processes together to deliver great outcomes, this could be the opportunity for you.

About the role

For over 30 years, PAE has partnered with the New Zealand Defence Force, delivering facilities and asset management services that keep critical environments working and moving.

As a proudly iwi-owned organisation, we recognise our role as kaitiaki, guardians of the environments and communities we support, and we are committed to building strong, respectful partnerships grounded in manaakitanga.

We're looking for a Contract Delivery Manager to join our team at Devonport Naval Base.

This is a pivotal role that sits at the centre of contract performance, service delivery and operational coordination. You'll work closely with operational leaders, supervisors and support teams to ensure maintenance programmes, compliance obligations, customer requests and service delivery targets are achieved.

If you enjoy bringing people, systems and processes together to deliver great outcomes, this could be the opportunity for you.

As Contract Delivery Manager you'll oversee workflow management, service delivery performance, compliance activities, reporting and contract support functions across the site.

You'll be responsible for monitoring KPIs, identifying performance risks, supporting operational teams and ensuring customer expectations are consistently met.

Working closely with the Site Manager and site leadership team, you'll help drive operational performance, continuous improvement and service excellence across the contract.

What you'll be responsible for

• Monitoring contract performance against KPIs and service levels
• Coordinating workflow management and work order progression
• Supporting compliance, audit and quality assurance activities
• Leading and supporting Cleaning, Grounds and support functions
• Monitoring reporting, performance trends and operational risks
• Supporting customer satisfaction and service delivery outcomes
• Coordinating operational responses to workflow and performance issues
• Supporting contract administration, reporting and governance activities
• Building strong relationships with NZDF stakeholders and operational teams
• Driving continuous improvement across systems, processes and service delivery

What we're looking for

• Experience in facilities management, service delivery, contract administration or operational leadership
• Strong understanding of workflow management and performance reporting
• Experience coordinating multidisciplinary teams and service delivery activities
• Strong analytical and problem-solving capability
• Excellent communication and stakeholder management skills
• Experience working with maintenance management or workflow systems
• Ability to identify risks, remove barriers and drive outcomes
• Strong organisational skills and attention to detail
• Full New Zealand Driver Licence
• Ability to obtain and maintain NZDF security clearance

Why this role

• Play a key role in the success of a major Defence contract
• Influence service delivery, compliance and operational performance
• Work across reporting, governance, workflow and customer outcomes
• Partner with experienced operational and contract leaders
• Join a business committed to continuous improvement and service excellence

Applicants must hold New Zealand Citizenship or hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa to meet site specific security clearance requirements.