Casual Banking Support Specialist – Auckland

Westpac New Zealand Limited; Ōtara-Papatoetoe; On-site; NZD 30,000 - 39,000; Full time

Job summary

Westpac New Zealand Limited in Auckland is seeking a Casual Customer Service Representative to cover branches across the region. The role is casual on-call, aimed at delivering friendly, confident support while guiding customers through digital tools and banking processes.

Success comes from a genuine service focus, adaptability in a fast-paced environment, and a commitment to helping customers navigate life’s financial needs with clarity and care.

Qualifications

• Experience in customer service or administration.
• Ability to guide customers through digital tools.
• Calm, solutions-focused problem solving.

Responsibilities

• Assist customers in branches and over the phone.
• Guide customers through digital banking tools.
• Process routine transactions and resolve inquiries.
• Maintain compliance and accuracy in all interactions.

Skills

Customer service

Digital tools

Communication

Compliance awareness

Job description

Westpac New Zealand Limited in Auckland is seeking a Casual Customer Service Representative to cover branches across the region. The role is casual on-call, aimed at delivering friendly, confident support while guiding customers through digital tools and banking processes.

Success comes from a genuine service focus, adaptability in a fast-paced environment, and a commitment to helping customers navigate life’s financial needs with clarity and care.