Card Services CSR: Tech-Savvy Support in Auckland

Westpac-Grou; Auckland; On-site; NZD 45,000 - 60,000; Full time

Job summary

Westpac New Zealand is seeking a Customer Service Representative for our Cards operation in Auckland. This full-time role involves handling card-related enquiries via phone and digital channels, delivering friendly, efficient service and building trust with customers in a fast-paced environment.

You’ll receive comprehensive training and ongoing development, with a 37.5-hour week on a 7-day rotational roster, requiring flexibility to work between 7am and 11pm.

Qualifications

• Prior Customer Service Experience: Familiarity with handling customer inquiries, complaints, and providing solutions.
• Strong Communication and Rapport Building Skills: Ability to communicate clearly and build positive relationships with customers.
• Confidence in Learning New Digital Platforms and Tech Savvy: Comfort with using various digital tools and quickly adapting to new technologies.
• A Can-Do Attitude: Positive mindset and willingness to tackle challenges.

Responsibilities

• Provide outstanding phone support to Westpac customers, resolving card enquiries via inbound and outbound calls.
• Deliver solution-focused service that contributes to customer satisfaction and business success.
• Create a world-class experience by being empathetic, trusted, and knowledgeable.
• Embrace a growth mindset to help shape the future of banking.

Skills

Customer service

Communication

Tech-savviness

Resilience

Positive attitude

Job description

Westpac New Zealand is seeking a Customer Service Representative for our Cards operation in Auckland. This full-time role involves handling card-related enquiries via phone and digital channels, delivering friendly, efficient service and building trust with customers in a fast-paced environment.

You’ll receive comprehensive training and ongoing development, with a 37.5-hour week on a 7-day rotational roster, requiring flexibility to work between 7am and 11pm.