Business Support Coordinator

Madison Recruitment; Wellington; On-site; NZD 60,000 - 80,000; Full time

Job summary

Madison Recruitment in Wellington seeks a proactive Business Support Coordinator to streamline information practices and support teams with systems and processes. You will be the first contact for daily queries, guiding staff on how to access and maintain information using SharePoint and Microsoft 365, while driving improvements in user experience.

The role requires strong organisational skills, clear communication, and the ability to handle multiple requests in a fast-paced environment.

Qualifications

• Experience in business support, information management, records coordination, or systems support.
• Familiarity with SharePoint, Microsoft 365, and collaboration tools.
• Strong organisational skills and the ability to manage multiple requests at once.
• Excellent communication skills, especially with non-technical users.
• Ability to build trusted relationships across teams.
• Continuous improvement mindset and customer-centred approach.

Responsibilities

• Provide clear, practical guidance on organising, accessing and maintaining information.
• Support staff using digital tools such as SharePoint and Microsoft 365.
• Respond to user queries, resolving routine issues and escalating complex matters.
• Maintain guidance material, FAQs, training resources and process documentation.
• Assist with system checks, monitoring and improvements to ensure tools remain reliable.
• Contribute to onboarding new features, updates and business process improvements.
• Support both digital and physical records throughout their lifecycle.
• Build strong working relationships with internal teams, technical specialists and subject matter experts.
• Identify opportunities to streamline processes and improve user experience.

Skills

Business support

Information management

Records coordination

Systems support

Education

Tertiary qualification

Tools

SharePoint

Microsoft 365

Job description

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Madison Recruitment – Wellington Central, North Island

We’re seeking a proactive and organised Business Support Coordinator to support teams with their systems, processes and information. This role suits someone who enjoys helping people, communicates clearly, and thrives in a fast‑paced
environment where accuracy and responsiveness matter. Immediate availability is essential, as the successful candidate will step into an active workload from day one.

About the Role
This position provides hands‑on coordination across digital tools, business processes and information practices. You’ll be the first point of contact for everyday queries, helping staff navigate systems, understand expectations, and apply good working habits.

Key Responsibilities

• Provide clear, practical guidance on organising, accessing and maintaining information
• Support staff using digital tools such as SharePoint and Microsoft 365
• Respond to user queries, resolving routine issues and escalating complex matters
• Maintain guidance material, FAQs, training resources and process documentation
• Assist with system checks, monitoring and improvements to ensure tools remain reliable
• Contribute to onboarding new features, updates and business process improvements
• Support both digital and physical records throughout their lifecycle
• Build strong working relationships with internal teams, technical specialists and subject matter experts
• Identify opportunities to streamline processes and improve user experience

We’re seeking a proactive and organised Business Support Coordinator to support teams with their systems, processes and information. This role suits someone who enjoys helping people, communicates clearly, and thrives in a fast‑paced
environment where accuracy and responsiveness matter. Immediate availability is essential, as the successful candidate will step into an active workload from day one.

About the Role
This position provides hands‑on coordination across digital tools, business processes and information practices. You’ll be the first point of contact for everyday queries, helping staff navigate systems, understand expectations, and apply good working habits.

Key Responsibilities

• Provide clear, practical guidance on organising, accessing and maintaining information
• Support staff using digital tools such as SharePoint and Microsoft 365
• Respond to user queries, resolving routine issues and escalating complex matters
• Maintain guidance material, FAQs, training resources and process documentation
• Assist with system checks, monitoring and improvements to ensure tools remain reliable
• Contribute to onboarding new features, updates and business process improvements
• Support both digital and physical records throughout their lifecycle
• Build strong working relationships with internal teams, technical specialists and subject matter experts
• Identify opportunities to streamline processes and improve user experience

What You’ll Bring
You’ll be someone who communicates clearly, stays calm under pressure, and enjoys helping people build confidence with their tools and processes.

Ideal Skills & Experience

• Experience in business support, information management, records coordination, or systems support
• Familiarity with SharePoint, Microsoft 365, and collaboration tools
• Strong organisational skills and the ability to manage multiple requests at once
• Excellent communication skills, especially when supporting non‑technical users
• Ability to build trusted relationships across a range of teams
• A continuous improvement mindset and customer‑centred approach
• Understanding of information requirements and good practice
• A relevant tertiary qualification is highly desirable

If this sounds like something you’d be interested in-