Business Planning and Operations

Icebreaker; Auckland; On-site; NZD 90,000 - 120,000; Full time

Job summary

Icebreaker is seeking a proactive wholesale sales administrator to support the New Zealand market. The role focuses on contracts, promotions, returns, and AR follow-up, with emphasis on data analysis and weekly reporting.

You will help develop rolling forecasts and refine SOPs, while supporting Account Managers and cross-functional teams. Strong organisational skills, attention to detail, and experience with ERP/CRM systems are essential.

Qualifications

• Experience analysing sales data and KPIs to guide decisions.
• Ability to explain complex ideas clearly and communicate effectively.
• Proven cross-functional relationship-building and stakeholder influence.
• Experience with process improvements and SOP development.

Responsibilities

• Manage wholesale customer processes including contracts, promotions, rebates, returns, and AR follow-up.
• Analyze sell-out data and prepare weekly presentations.
• Develop wholesale sales plans and rolling forecasts.
• Set up and improve standard operating procedures and train Account Managers.
• Provide admin support for sales meetings and tools.
• Collaborate with Finance, Merchandising, Customer Service, Legal and Data Management.

Skills

Organisational skills

Data analysis

Communication skills

Attention to detail

Stakeholder management

Tools

ERP systems

CRM systems

Excel

PowerPoint

Job description

This role supports the NZA wholesale sales team in meeting revenue targets. Responsible for processes for contracts, promotions, and returns, analyze sales data, and prepare reports. Required to improve SOPs and provide administrative support for sales meetings. The position requires strong organizational skills, attention to detail, and the ability to work with multiple teamsKey Responsibilities:Manage wholesale customer processes such as contracts, promotions and rebates, returns, and accounts receivable follow-up.Analyze sell-out data and prepare weekly presentations.Develop wholesale sales plans and rolling forecasts.Set up and improve standard operating procedures and train Account Managers when needed.Provide administrative support for sales meetings and tools.Collaborate with Finance, Merchandising, Customer Service, Legal, and Data Management teams.What We’re Looking For:Excellent verbal and written communication skills with the ability to explain complex ideas clearly.Proven success in building strong cross-functional relationships and influencing stakeholders.Strong commercial sense with experience analysing sales data and KPIs to guide decisions.Skilled in both qualitative and quantitative analysis to support business judgment.Self-driven with a continuous improvement mindset and experience implementing process improvements.Highly organised with strong time management and attention to detail.Hands-on experience with ERP and CRM systems and sales processes.Consumer-focused approach; retail experience is a plus.Advanced skills in Microsoft Excel and PowerPointR-20260812-0051