Sales Support

Dynamic Gift NZ Ltd; Auckland; On-site; NZD 52,000 - 75,000; Full time

Benefits offered by this job

Competitive remuneration

Career development

Collaborative culture

Newmarket office

Supportive management

Skill development

Growing organisation

Staff discounts

Team events

Job summary

Dynamic Gift NZ Ltd in Newmarket, Auckland is seeking a Sales Support / Sales professional to join our team. You will provide administrative, operational and customer-focused support to drive sales targets and maintain client relationships, while managing your own client accounts.

You will handle orders, quotes, CRM updates, and coordinate with warehouse and sales colleagues to ensure smooth order fulfilment. We offer a supportive workplace and opportunities for professional growth.

Qualifications

• Proven experience in a sales support, or sales, administrative, or customer service role, preferably within a gifting, retail, or promotional company.
• Excellent organisational and time management skills, with the ability to manage multiple tasks and priorities simultaneously
• Strong written and verbal communication skills with the ability to interact professionally with both internal and external stakeholders
• Proficiency in using CRM systems, Microsoft Office applications, and other relevant software platforms
• A customer-focused mindset with a genuine passion for delivering exceptional service
• Attention to detail and accuracy in data entry and documentation
• Ability to work independently and as part of a collaborative team
• Strong problem-solving skills and the ability to adapt to changing priorities
• Experience with order management or customer relationship processes would be advantageous
• A positive attitude and willingness to support the broader sales and business objectives

Responsibilities

• Providing comprehensive administrative support to the sales team, including scheduling, correspondence management, and documentation organisation
• Processing sales orders, quotes, and customer inquiries in a timely and accurate manner
• Maintaining and updating customer databases and CRM systems with current information
• Coordinating client communications and ensuring all queries are directed to the appropriate sales team members
• Preparing sales reports, presentations, and materials to support sales activities and client pitches
• Acting as a point of contact for clients, providing information about products, services, and order status
• Assisting with customer onboarding and ensuring a smooth transition into new client relationships
• Supporting the execution of sales campaigns and promotional activities
• Liaising between sales, warehouse, and other departments to ensure efficient order fulfilment and delivery
• Handling incoming calls and emails with professionalism and attention to detail

Skills

Sales support

Customer service

CRM software

Microsoft Office

Communication

Organisational skills

Team player

Tools

CRM systems

Microsoft Office

Job description

About us

Dynamic Gift NZ Ltd is a dynamic and innovative company dedicated to delivering exceptional gifting solutions to clients across New Zealand. We pride ourselves on our customer-centric approach, quality products, and commitment to building long-term relationships with our clients. Our team is passionate about creating memorable experiences through thoughtful and personalised gift solutions. We foster a collaborative workplace culture where creativity, integrity, and excellence are valued.

About the role

We are seeking a Sales Support / Sales professional to join our team in Newmarket, Auckland on a full-time basis. This role is integral to our sales operations and plays a crucial part in ensuring our sales team has the support they need to succeed. As Sales Support/Sales you will be the backbone of our sales function, providing essential administrative, operational, and customer-focused support that directly contributes to achieving our sales targets and maintaining strong client relationships. Your efforts will ensure smooth sales processes and enhanced customer satisfaction across the organisation. You will also have a number of your own clients to maintain and provide sales services to.

Key responsibilities

• Providing comprehensive administrative support to the sales team, including scheduling, correspondence management, and documentation organisation
• Processing sales orders, quotes, and customer inquiries in a timely and accurate manner
• Maintaining and updating customer databases and CRM systems with current information
• Coordinating client communications and ensuring all queries are directed to the appropriate sales team members
• Preparing sales reports, presentations, and materials to support sales activities and client pitches
• Acting as a point of contact for clients, providing information about products, services, and order status
• Assisting with customer onboarding and ensuring a smooth transition into new client relationships
• Supporting the execution of sales campaigns and promotional activities
• Liaising between sales, warehouse, and other departments to ensure efficient order fulfilment and delivery
• Handling incoming calls and emails with professionalism and attention to detail

What we're looking for

• Proven experience in a sales support, or sales, administrative, or customer service role, preferably within a gifting, retail, or prom otional company.
• Excellent organisational and time management skills, with the ability to manage multiple tasks and priorities simultaneously
• Strong written and verbal communication skills with the ability to interact professionally with both internal and external stakeholders
• Proficiency in using CRM systems, Microsoft Office applications, and other relevant software platforms
• A customer-focused mindset with a genuine passion for delivering exceptional service
• Attention to detail and accuracy in data entry and documentation
• Ability to work independently and as part of a collaborative team
• Strong problem-solving skills and the ability to adapt to changing priorities
• Experience with order management or customer relationship processes would be advantageous
• A positive attitude and willingness to support the broader sales and business objectives

What we offer

• We offer competitive remuneration.
• Career development opportunities.
• Workplace culture that values professional growth and collaboration.
• Great working situation in our Newmarket office.
• Supportive management approach.
• Opportunities to expand your skillset.
• Chance to be part of a growing organisation.
• Staff discounts on our products.
• Regular team events that foster camaraderie and connection amongst our staff.