Branch Supervisor

Sime Darby Transport (NZ) Ltd; Hamilton; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Privileges programme

Study assistance

Community service leave

Apprenticeship programmes

Discounted shopping

Health & travel insurance

Job summary

Sime Darby Transport (NZ) Ltd is seeking a Branch Supervisor in Hamilton. You will lead the branch team, support the Branch Manager, and drive daily operations, service standards and customer experiences.

The role focuses on people leadership, inventory accuracy and achieving branch sales targets, while promoting a collaborative, safety-first culture within the wider business.

Qualifications

• Proven success in a sales or customer service role in transport or related industries.
• Previous leadership or supervisory experience.
• Strong communication, coaching and people leadership skills.
• Customer-first mindset with excellent problem-solving abilities.
• Proactive, self-motivated approach and collaborative mindset.
• Strong commitment to Health and Safety.

Responsibilities

• Support the Branch Manager in the day-to-day leadership and operation of the branch.
• Oversee branch administration, including credits, warranty processing and invoice reconciliation.
• Ensure accurate inventory management through effective bin location control and timely cycle counts.
• Process customer enquiries and orders efficiently while meeting service standards and delivery expectations.
• Assist in achieving or exceeding branch sales, revenue and gross margin targets.
• Promote a positive team culture and collaborate effectively with colleagues across the wider business.

Skills

Sales or customer service

Leadership / supervisory experience

Communication and people leadership

Customer-first mindset

Proactive, self-motivated

Health and safety commitment

Tools

Microsoft Office

Outlook

Job description

Company

Sime Darby Transport (NZ) Ltd Lead. Deliver. Grow. Based in Hamilton and reporting to the Branch Manager, this is an exciting opportunity for an experienced leader to play a key role in the success of our branch. As the Branch Supervisor, you will support the Branch Manager in day-to-day operations of the branch by leading the team, driving sales performance, delivering outstanding customer service, and ensuring operational excellence. You'll work with some of the most recognised and trusted brands in New Zealand's transport industry while helping build on TWL's strong reputation for service and expertise. This role will fit you well if you have considerable industry experience, a passion for people & building their capability, and the energy to build on the excellent reputation of the TWL brand. While this role requires someone with previous leadership experience to make day-to-day calls, it also provides a fantastic opportunity for you to further develop your leadership skills and career prospects.

Your skills to be successful

• Proven success in a sales or customer service role, preferably within the transport, automotive or heavy vehicle industry.
• Previous leadership or supervisory experience.
• Strong communication, coaching and people leadership skills.
• A customer-first mindset with excellent problem-solving abilities.
• A proactive, self-motivated approach and the ability to work collaboratively.
• A strong commitment to Health and Safety.
• Intermediate computer skills, including Microsoft Office and Outlook.

Your responsibilities

• Support the Branch Manager in the day-to-day leadership and operation of the branch.
• Oversee branch administration, including credits, warranty processing and invoice reconciliation.
• Ensure accurate inventory management through effective bin location control and timely cycle counts.
• Process customer enquiries and orders efficiently while meeting service standards and delivery expectations.
• Assist in achieving or exceeding branch sales, revenue and gross margin targets.
• Promote a positive team culture and collaborate effectively with colleagues across the wider business.

What’s in it for you

• We offer a wide range of employee benefits and purchasing privileges. In addition to a solid package of standard benefits that include study assistance, community service leave, and apprenticeship programmes, Sime Motors offers a unique Privileges programme.
• Employees have access to discounted shopping, fuel, free eye tests, tax and legal advice, health & travel insurance and much more.

About Us

TWL, a subsidiary of Sime Motors, specialises in heavy to light trailer parts and equipment, as well as ancillary equipment for heavy trucks and light commercial vehicles. With 60 years' experience in the industry and a nationwide network, our aim is to keep our customers moving today and for the road ahead!

Please note

The successful candidate must be able to pass a compulsory pre-employment medical, drugs and alcohol assessment. We also conduct reference, police and right to work checks.

Further information

For further information please check out our website www.twlnz.co.nz or email [e-mail].

Additional

Sime is a trusted partner to more than 60 leading automotive and industrial equipment brands across the Asia Pacific region. Operating in 18 countries and territories, we deliver sustainable value by bringing world-class products and solutions that support the region’s mobility, growth and development. With approximately 30,000 employees across our international footprint, Sime is listed on the main market of Bursa Malaysia.