Branch Admin/Customer Service – Papakura Branch

J. A. Russell Ltd; Papakura; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Birthday leave after 1 year

Subsidised health insurance

EAP support for you and family

Coaching and internal promotions

Job summary

J. A. Russell Ltd in Papakura is seeking an energetic Branch Admin/Customer Service person to join our friendly team. You will handle phone and email queries, manage stock, process returns, and support sales reps with quotes and orders.

Hours are Monday to Friday 45 hours per week with rostered Saturdays 8.00am-12.00pm. We offer a birthday day off after one year, subsidised health insurance, EAP for you and family, and a commitment to coaching and internal promotions.

Qualifications

• Clear and effective communication skills (both written and verbal) with the ability to interact across all organisational levels.
• Good attention to detail and the ability to multitask.
• A can-do, positive attitude and a smart approach to problem-solving.
• Computer literacy and the ability to learn and use computer systems.

Responsibilities

• Answering phone and email queries from customers.
• Maintain optimal stock levels and stock turns for the Branch: purchasing stock when required, dead and slow-moving stock control.
• Investigate and resolve stock count discrepancies.
• Processing returns and following up credits with suppliers.
• Exceptional customer service at our trade counter, assisting customer with sales orders and returns.
• Supporting Sales Representatives with quote preparation, customer follow-ups, and general sales administration.

Skills

Clear communication

Attention to detail

Multitasking

Problem solving

Computer skills

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

A strong focus on coaching, staff development and internal promotions

A day off on your birthday after one year’s service

Benefits to support your health and wellbeing – subsidised health insurance after a qualifying period and EAP support available for all employees and their family.

We are seeking an enthusiastic Branch Admin/Customer Service person to join the friendly team at our Papakura Branch.

Key responsibilities:

• Answering phone and email queries from customers.
• Maintain optimal stock levels and stock turns for the Branch: purchasing stock when required, dead and slow-moving stock control.
• Investigate and resolve stock count discrepancies.
• Processing returns and following up credits with suppliers.
• Exceptional customer service at our trade counter, assisting customer with sales orders and returns.
• Supporting Sales Representatives with quote preparation, customer follow-ups, and general sales administration

Hours:

Monday to Friday, 45 hours per week.

Rostered Saturdays (8.00am - 12.00pm)

Skills and experience requirements:

• Clear and effective communication skills (both written and verbal) with the ability to interact across all organisational levels.
• Good attention to detail and the ability to multitask.
• A can-do, positive attitude and a smart approach to problem-solving.
• Computer literacy and the ability to learn and use computer systems.

Who are we?

J. A. Russell Ltd is the largest electrical wholesaler in New Zealand. Kiwi owned with more than 80 branches across the country. We offer a wide range of electrical supplies and services to many kinds of customers – from the one-person domestic electricians to large industrial and commercial Trade contractors right through to national organisations and construction projects.

We have been in business since 1951 and since the day we opened our doors one thing has remained the same – our insistence on providing the best customer service for all our customers.

At J. A. Russell Ltd, our staff are the heart of our business. From our branches through to our support office, we offer real benefits and genuine opportunities for our employees to grow personally and professionally. We are committed to creating a safe and supportive work environment for all team members and offering a future with the business that is both rewarding and satisfying.

Learn more about us here:www.jarussell.co.nz