Customer Service

Fred Recruitment Pte Ltd; Mount Maunganui; On-site; NZD 42,000 - 54,000; Full time

Job summary

Fred Recruitment Pte Ltd in Mount Maunganui, North Island, is seeking a frontline customer service person to be the first point of contact via email, phone and in person. You will ensure friendly, efficient service while supporting the office team.

Responsibilities include processing orders, coordinating deliveries, managing stock, recording transactions and supporting general office administration. The role is full-time, Mon-Fri 8am–4:30pm, with an immediate start and a handover from the

Qualifications

• People person who enjoys teamwork and customer contact.
• Accurate and helpful, with good attention to detail.
• Comfortable with systems and handling large stock/SKU numbers.

Responsibilities

• Frontline customer service via phone, email, reception and counter sales.
• Processing customer orders and coordinating deliveries.
• Managing stock, receipting goods and completing regular stock takes.
• Following up sales leads and supporting account management activities.
• Maintaining accurate records, documentation and general office administration.

Skills

Customer service

Communication

Teamwork

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Fred Recruitment Pte Ltd – Mount Maunganui, North Island

Be the go to person for customers, orders and stock in a busy, friendly business where teamwork and service come first.

The Organisation

A leader in their industry, this Company is a supplier of everything packaging and an array of workplace consumables – they are a one stop shop. It’s an amazing business to work for, they are a family‑owned organisation where the culture is important to everyone. The Mt office is small with four staff who all work well together. If you’re looking for a role where your input is truly valued and you love teamwork, this is it.

The Job

This is a frontline customer service position, acting as the first point of contact for customers via email, over the phone and sometimes in person. You will play an important role in ensuring customers receive friendly, efficient service while supporting the wider office team.

Your responsibilities will include:

• Frontline customer service via phone, email, reception and counter sales
• Processing customer orders and coordinating deliveries
• Managing stock, receipting goods and completing regular stock takes
• Following up sales leads and supporting account management activities
• Maintaining accurate records, documentation and supporting general office administration

The job is full-time permanent, the hours are Mon-Fri 8am – 4.30pm. The existing person will be leaving at the end of the month and has a wealth of knowledge to handover, an immediate start would be so valuable.

The Ideal Person

We are looking for a down to earth people person who enjoys working in a close-knit team and customer contact. You’ll be accurate, helpful and great with systems and large volumes of stock and SKU numbers. Good attention to detail is a must, you’ll be fit and happy to lift a 10kg box for a customer, not be afraid of heights. You’ll fit right in if you love taking ownership for your work, you’re a team player with a hard‑working attitude.