Billing & Admin Specialist - Building Support

Christchurch City Council; Christchurch; Hybrid; NZD 68,000 - 75,000; Full time

Job summary

The Christchurch City Council is seeking a Building Support Officer to join the Building Support Team. You will handle technical administration, invoicing, and customer inquiries, leveraging strong Excel skills and a proactive, organised approach.

With 5+ years in a similar billing-focused role, you will manage billing and refunds for applications, assess consent documentation, and support customers through the process while aligning with Council policies and processes.

Qualifications

• Five or more years of experience in a similar technical administration role involving billing and invoices.
• Extensive invoicing experience and familiarity with spreadsheet software, Microsoft Excel.
• Confidence dealing with customers via phone and email.
• Computer literacy and ability to learn new systems and processes quickly.
• Excellent time management and organisational skills to effectively schedule your day.
• Ability to create customer invoices based on multiple criteria with accuracy.
• Process-driven attitude.

Responsibilities

• Providing administration services for consenting processes to the Building Consenting Unit.
• Administering billing and refund processes for applications as required.
• Providing support and advice to customers regarding consent applications and invoicing concerns.
• Reviewing of consent documentation for completeness advising of any omissions.
• Managing customer expectations in line with Council policies.

Skills

Invoicing

Customer service

Excel

Billing

Administration

Time management

Organisational skills

New systems

Job description

The Christchurch City Council is seeking a Building Support Officer to join the Building Support Team. You will handle technical administration, invoicing, and customer inquiries, leveraging strong Excel skills and a proactive, organised approach.

With 5+ years in a similar billing-focused role, you will manage billing and refunds for applications, assess consent documentation, and support customers through the process while aligning with Council policies and processes.